Customer Success Technician - Gamma Business
GammaManchester, England, United Kingdom
Added 3 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3549 is an eligible occupation, but we classified this role with low confidence (34% match). If the code is right — and Gamma is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Customer Success Technician
Hybrid - 3 days in office in North West Manchester
A Bit About Us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
The Customer Success Technician will be responsible for supporting our partners and customers, ensuring that they are gaining the most value from their partnership and achieving their goals through Gamma’s product and service offerings. Your primary responsibility will be to provide an exceptional experience for our customers. You will work to support our partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels.
What will you be doing day-to-day?
Hybrid - 3 days in office in North West Manchester
A Bit About Us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
The Customer Success Technician will be responsible for supporting our partners and customers, ensuring that they are gaining the most value from their partnership and achieving their goals through Gamma’s product and service offerings. Your primary responsibility will be to provide an exceptional experience for our customers. You will work to support our partners to resolve their queries and technical support issues at point of contact in a considerate and timely manner across various contact channels.
What will you be doing day-to-day?
- Be a point of contact for customer queries via our existing live contact channels, solving complex problems and identifying solutions with a focus on first contact resolution through collaboration and consultation with wider team members.
- Explicitly understand what our customers and partners are aiming to achieve with our products and services, supporting the rollout of new deployments through promotion of best practice, expert knowledge and self-service advocacy.
- Provide insight into customer challenges, feeding into our Customer Success Leads/Value Stream to help to implement service improvement.
- As a product expert, you will have in depth technical knowledge and expertise of our products to support and contribute to the ongoing learning of our teams and our customers.
- Excellent customer success/service skills.
- Previous experience with Gamma Voice Products.
- Strong analytical and problem-solving skills with a track record of delivering solutions.
- Tenacity in finding the root of problems and ensuring sustainable fixes are in place.
- Able to manage own time and work under pressure to deadlines.
- Work effectively and collaboratively with others.
- Able to manage the demands of numerous tasks concurrently.
- Able to communicate effectively with different stakeholders.
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
This description is the source posting as it read when we added it. We are not affiliated with Gamma, so check their own site for the current details.
Where this offer sits in the market
SOC 3549 · UK · ONS ASHE 2025 · ~82k in sampleP25 £28kP75 £46k
£25kmedian £35kgoing rate £42k£46k
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Browse more sponsored jobs at Gamma →About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Gamma holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3549 going rate of £41,700. New-entrant and shortage discounts can lower it.