this is itsu
We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.
In addition to our restaurants, itsu [grocery] offers a range of high-quality Asian-inspired foods available online and in supermarkets. We are excited to be one of the leading brands in this specific group and have ambitious plans for continued growth both domestically and globally.
With its best-in-class-food, latest technology, innovation, and talented workforce, itsu is the future of fast food.
this is the job
itsu apply the same level of thinking, the same amount of care, craft and creative magic to the entire digital customer experience. We do this to create not just a connected and consistent journey but a beautiful one.
And all our hard work was recognised when itsu won the best omnichannel award at the Retailers retail award…and now we want even more!
This role will be responsible for managing our fastest growing channels including the website, in-restaurant kiosks, CRM & app.
Core Responsibilities
- Management of the itsu website content - The lead on creating dynamic content and managing updates across the itsu & 3rd party digital platforms including Google, website & app in line with campaigns & projects.
- Menu launches - Working closely with key stakeholders across the business to co-ordinate and implement seasonal menu launches across digital touchpoints including kiosk website & app.
- Continuous improvement on our in-restaurant kiosks ordering screens, staying restless and on the pulse for opportunities to create a seamless customer journey. Competitor and shop visits are a vital part of this.
- SEO - Implementation of search engine marketing strategy, optimising performance, updating products and creating compelling blog posts.