/ Position: FBO Client Experience Representative

/ Location: Jersey

/ Working Hours: 05:45am – 14:30pm, 2 days on, 2 days off (rostered basis)

We are looking for an exceptional individual to join our FBO team on a part-time basis in Jersey as a FBO Client Experience Representative. This role is responsible for delivering exceptional, safe and efficient services across the FBO (Fixed Based Operations), and easily accessible conference facilities. Throughout day to day operations, this role is crucial in ensuring a consistently high standard of hospitality, communication and operational excellence for clients, crew, VIPs and visitors.

This position will be key in living and breathing The Red Thread Academy company ethos and values. It is the strategic core of the promise we make to our clients. Its purpose is to empower every employee to embody a culture of client-centricity and operational excellence. Continuously evolving, the Academy equips our people to deliver today’s standards while together innovating and defining the excellence of tomorrow.

This role oversees daily FBO lounge operations, client meet and greet from kerbside to aircraft, luggage handling and loading. In addition, this role includes taking bookings, charges and any amendments as the client needs. They champion the client experience culture, maintain service standards, and ensure readiness for all aircraft movements

/ Client Service Responsibilities:

To be at the forefront of the client experience ethos in the FBO.
Front of House - Liaising with air crew, FBO clients, VIP’s & third-party service providers.
Delivering a seamless client experience to the crew, VIP’s and visiting guests.
Supporting with the day to day running of the FBO client & crew lounges providing great hospitality to all clients and crew.

Ensuring high standards are maintained for all customers using the facility including cleanliness and appearance of the lounge and wider facility.

Keep up to date with daily movements and prepare for arrival and departure of clients to lounge.

Ensure a high level of confidentiality.

Meeting and greeting passengers prior to and post flight

Security check of luggage (if required)

Loading and unloading of luggage

Move luggage properly to its allocated flight

Handle incoming and outgoing telephone and radio calls as required

Enter data for flights onto the computer system as required

Manage and respond to Operator emails and requests

/ Security Responsibilities (when required):

Physical searches of cabin/hold luggage, customers, staff and vehicles
Conducting physical searches of in-flight supplies
Body searching (pat-downs) of customers and staff
Operating high-tech security equipment such as X-Ray machines and metal detectors
Checking of staff and visitor passes to ensure authority to enter security areas

/ Skills, Qualifications and Experience required:

Essential

Ability to deliver a consistently high‑end service experience in a fast‑paced environment
Possess excellent interpersonal skills with strong confidence in communicating across all levels
High attention to detail and strong organisational skills
Confident individual who remains composed and professional under pressure
Excellent IT proficiency including strong working knowledge of Microsoft Office (Outlook, Excel, Word, Teams)
Full clean driving licence and ability to hold a valid Airside Security Pass
Physically fit with a good general health, reasonable strength and no physical incapacity which would prevent the undertaking of a range of tasks, including moving luggage on and off aircraft and aviation security duties

Be able to pass a colour blindness test

With or without vision aids be able to read a UK car registration plate at 23 metre distance.

With or without vision aids be able to read labels on bottles between 30 – 50 cm as selected by the candidate.

With or without an aid, be able to hear radio and telephone communications, audio signals emitted by security equipment, and an average conversational human voice at 2.5 metres in a quiet room.

Be free from dependence on alcohol or illegal substances.

Advantageous

Proven background in premium customer service, hospitality, VIP client management or aviation
Knowledge of general aviation
Jersey Residency status preferred

/ In addition to a Competitive Salary, we will offer you:

Competitive Group Pension Scheme
Comprehensive Life Assurance *
Comprehensive Income Protection *
Comprehensive Travel Insurance *
Comprehensive Private Healthcare (after successful passing of probation) *
Investment in Training, Qualifications and Professional Development

*(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.

This description is the source posting as it read when we added it. We are not affiliated with Gama Aviation, so check their own site for the current details.

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FBO Client Experience Representative

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