Front of House Supervisor
WatchHouseLondon, England, United Kingdom
Added 21 Aug · still live
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
Our predicted code SOC 9251 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely for this exact role. Classifications are algorithmic — check the occupation eligibility rules and confirm with the employer.
About the role
Front of House Supervisor, WatchHouse.
In Short
Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. As the first point of contact for our customers, you’ll embody the WatchHouse Hospitality first ethos - welcoming, knowledgeable, and detail-focused.
Directly reports into: House Manager.
Key Responsibilities
In Short
Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. As the first point of contact for our customers, you’ll embody the WatchHouse Hospitality first ethos - welcoming, knowledgeable, and detail-focused.
Directly reports into: House Manager.
Key Responsibilities
- Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
- Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
- Working alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
- Maintain cleanliness and attention to detail across the House.
- Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.
- You live and breathe our Core Values of Passion, Empathy, Diligence and Can Do.
- You are always well presented, adhering to the WatchHouse uniform policy.
- Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.
- You are approachable, reliable, and hardworking.
- A background in supervisory roles within a restaurant or large coffee shop setting
- You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
- You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.
- Free Coffee & Drinks – Always – Sip on your favourite drinks, even on your days off.
- Monthly Coffee Gift – Take home 250g of premium WatchHouse coffee every month.
- Free Lunch Every Shift – Fuel up with great food on the house.
- Team Social Budget – Celebrate, connect, and unwind with your team outside of work.
- Annual WatchHouse Party – Our legendary celebration featuring Core Value Awards, and prizes like trips to coffee farms!
- 30% Off All Food – Any House, any time, just for being part of the team.
- 30% Off Retail Coffee – Stock up on your favourite WatchHouse blends whenever you like.
- Work in Beautifully Designed Houses – Join inspiring spaces equipped with industry-leading tools, surrounded by passionate hospitality professionals.
- Supportive Managers – We listen, we care, and we adapt to support your needs.
- Best-in-Class Training – From your first shift, we set you up for success with on- and off-shift development.
- Access to SCA Training – Advance your coffee expertise with recognised industry training (role dependent).
- Off-Shift Induction Experience – Get to know WatchHouse culture with a full day induction in your first two weeks.
- Career Progression That’s Real – With new Houses and growth across the business, your next step is never far away.
At WatchHouse, we were born from a passion to do better—driven by diligence, attention to detail, and a genuine care for our craft and our people. We are a people-first business that values individuality, personality, and the unique contributions of every team member. We champion diversity, insist on equality, and foster inclusion as a non-negotiable part of our culture. Our team thrives in a respectful, collaborative environment where feedback is welcomed, support is mutual, and excellence is pursued together. Guided by our core values—passion, can do, diligence, and empathy—we build meaningful relationships, celebrate contributions, and work with purpose to deliver the Modern Coffee experience.
Our Job Application Privacy Notice
This description is the source posting as it read when we added it. We are not affiliated with WatchHouse, so check their own site for the current details.
Where this offer sits in the market
SOC 9251 · UK · ONS ASHE 2025 · ~26k in sampleP25 £27kP75 £36k
£24kmedian £31k£36k
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Not necessarily. WatchHouse holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.