Global Account Manager

Gresham is a global financial services technology company specialising in enterprise data automation. We help financial institutions ensure that their operational, regulatory and management data is complete, accurate, timely and fully auditable — particularly within complex environments where data is distributed across multiple systems.

Our solutions automate data controls, reconciliations, workflows and exception management, enabling clients to reduce operational risk, strengthen data governance and enhance confidence in reporting across highly regulated environments. Serving both buy-side and sell-side organisations worldwide, Gresham partners with clients to deliver trusted, transparent and resilient data operations.

Job Summary

The Global Account Manager (London) owns and grows Gresham’s Prime EDM client relationships across the UK and EMEA, acting as the primary commercial point of contact for a portfolio of 26 enterprise accounts spanning banks, investment managers and corporates.

This role directly protects and expands Gresham’s recurring revenue base, ensuring clients renew with confidence, adopt new functionality, and see Gresham as a long-term strategic partner rather than a vendor — working hand in hand with Product, Professional Services and Customer Success to do it.

Job Responsibilities

• Own the end-to-end commercial relationship for a 26-account Prime EDM portfolio, acting as the trusted senior point of contact for renewals, expansion and escalation.
• Build and execute account growth plans that identify cross-sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
• Lead commercial negotiations and manage the renewal cycle across the full portfolio, protecting and growing recurring revenue and minimising churn risk.
• Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.

Job Requirements

• Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
• Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
• Demonstrated ability to grow and retain a large, multi-account portfolio, including managing renewals, negotiations and expansion opportunities at scale.
• Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
• Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.

Desirable Skills

• Prior experience with EDM, data automation, reconciliation or capital markets data platforms.
• Familiarity with Prime EDM, or comparable enterprise data management products.
• Experience operating in a UK/EMEA regional coverage model, working with clients and colleagues across multiple markets.
• CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.

Equal Opportunities Statement

At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.

We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.