Global Operational Innovations Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

BCG’s internal functions are the foundation of how our firm operates— representing thousands of professionals and hundreds of millions in investment that enable BCG to deliver exceptional client impact at global scale. As the firm continues to grow and technology changes rapidly, our internal operations face an extraordinary opportunity: to continue to evolve to an even more scalable, technology-enabled, global organization.

Our Operational Innovations (OI) team is at the center of this transformation. We are trusted partners to our functions and firm leadership for driving this ambitious change agenda. We enable step-change improvement in the effectiveness and efficiency of the firm by accelerating high-priority initiatives sponsored by the Operations Leadership Team and/or our Operating Committee. From technology & AI deployments to end-to-end process redesign, we partner with functional and geographic leaders to re-architect how the firm operates — faster, smarter, and more connected than ever before.

We don’t just manage change — we partner with the business to make it happen. Our team helps shape and accelerate BCG’s most strategic initiatives, providing hands-on executional leadership and deep expertise in transformation, digital enablement, and change management. We enable functions to scale effectively, improve performance, and unlock new sources of value through data, automation, and forward-thinking design.

Key Activities and Responsibilities include:

The OI Manager is responsible for the day-to-day execution of high-priority transformation change efforts, typically owning a defined workstream or module within a broader program. Projects could relate to new operating models, tools, systems, processes, and ways of working. Effectively executing this will require the individual to:

The OI Manager is responsible for the day-to-day execution of high-priority transformation change efforts, typically owning a defined workstream or module within a broader program. Projects could relate to new operating models, tools, systems, processes, and ways of working. Effectively executing this will require the individual to: 

Support functional leadership teams and workstream sponsors  

• Contribute to setting direction and creating the roadmap for own workstream within the broader change effort  

• Help crystallize objectives and deliverables for workstream, ensuring highest potential for value delivery 

• Manage, track and communicate status of workstream efforts, program risks/issues, and progress towards strategic goals 

• Partner with workstream leads and sponsors to develop deliverables and help navigate complex issues and change management agendas 

• Organize and help lead project initiatives within own module, focusing on both change management, project management, and technical implementation (where appropriate) 

• Help define and manage scope for own workstream or module 

• Participate in estimating functional and technical activities, where appropriate 

• Develop detailed project and resource plans, balancing dependencies and setting predictable dates 

• Manage all aspects of own workstream, including requirements, design, development priorities, quality assurance, communications, training, deployment, and stabilization 

• Foster strong internal and external relationships to ensure strong teaming and improve the overall success of the project 

• Build and maintain relationships with key stakeholders locally, regionally and globally 

• Become a trusted advisor and be able to support issues, communication and influence outcomes 

• Become a credible resource in change management/project management within own area of focus and stakeholder network  

• Contribute to an OI team culture of collaboration, continuous learning, and analytical insight, while supporting junior team members through on-the-job mentoring within assigned projects

YOU’RE GOOD AT

• Working in a complex global environment at pace. You are comfortable managing time-sensitive deliverables and bringing structure to ambiguous work.
• Stakeholder engagement. You understand stakeholder needs, translate them into clear actions, and build trusted relationships across teams.
• Communicating in a mature and thoughtful manner. You communicate clearly, tailor messages to your audience, and show good judgment in stakeholder conversations.
• Structuring and analyzing information. You can organize ideas, problems, or inputs into clear, useful deliverables with strong attention to detail.
• Logically considering how complex projects get completed. You can break down work into clear steps, identify dependencies and risks, and help drive execution.

What You'll Bring

• Minimum of 7 years of applicable experience supporting and running change programs in a global organization; advanced business degree or project management qualification is beneficial
• Track record of successful change and project management to improve operational efficiency and effectiveness across global organizations; managing the technical and cultural aspects of change
• Experience at BCG or other professional services firm in a business partnership role is beneficial
• Strong knowledge of Microsoft Office applications including PowerPoint, Word, Excel and appetite to leverage more progressive digital tools for work process and teaming (especially AI)
• Experience working successfully within a complex matrix structured organization is essential; global/international experience and track record of managing projects across borders
• Experience managing stakeholders, contributing to team performance, and an orientation towards achieving results
• Virtual work with international team members; some travel to support team or other work efforts

Who You'll Work With

This role will require interactions with a wide range of team members and stakeholders, including:

• The OI Leadership Team and OI team members
• Global leadership, various functional leadership, etc.
• Specialists from HR, Finance, IT, and other functions, as required

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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