Global Reward & Payroll Manager

As our Global Reward & Payroll Manager, you will be key to delivering timely and accurate payroll, reward and benefit operations across our global business. You’ll support over 250 employees across the US, Europe, and Asia, with a focus on strong controls, accurate data, clear reporting, and a great employee experience.

You will be our IRIS Cascade guru and Superuser, leading the way on system configuration, design, workflows, data integrity, reporting, automation, process documentation and continuous improvement. This is not just a system administration responsibility, it is central to how we support our business strategy, improve decision-making, simplify processes and build a more scalable People function.

Working closely with the Global Head of Reward, you’ll manage global payroll and reward operations, while providing leadership, coaching and line management support to our People & Reward Administrator, ensuring work is prioritised effectively, development opportunities are provided and administrative activity is delivered to a high standard.

We're looking for someone who is organised, proactive and detail-oriented, with the confidence to work independently while building strong relationships across the business. If you enjoy solving problems, improving processes and delivering a great employee experience, we'd love to hear from you.

The Responsibilities:

Global Payroll Management & Governance:

• Manage and oversee our payrolls across all relevant countries, ensuring employees are paid accurately, compliantly and on time

• Own the entire payroll cycle, including payroll inputs, data validation, provider instructions, payroll output reviews, approval coordination, funding requirements and post-payroll reporting

• Maintain a control framework for payroll, including checklists, approval evidence, audit trails, reconciliation routines and exception reporting

HRIS ownership, Cascade Superuser leadership and process excellence:

• You’ll be our Superuser and escalation point for IRIS Cascade, ensuring the system’s data is accurate, processes are efficient and provide strong business decision making.

• Lead configuration and continuous improvement of Cascade

• Own data standards and governance, including regular data checks, clean-ups, issue analysis and resolutions

• Develop and maintain accurate reporting, dashboards and management information for People, Finance, Leaders and external reporting

• Translate business needs into solutions, identifying opportunities for automation, reduce rekeying, improve controls and simplify the employee experience

• Lead testing for all upgrades and process changes, ensuring these are properly documented and communicated

• Create and maintain clear process guides, and training materials for our People Team, and employees

Reward, Benefits & Employee Experience:

• Manage the delivery of FitFlop benefits, including UK benefits through the Howden My Benefits platform and relevant international arrangements

• Oversee benefit enrolment and changes, monthly reconciliations, provider files and payroll inputs to ensure records remain accurate and current

• Support the Global Head of Reward with annual benefit renewals, provider reviews, new launches, market benchmarking and employee communications

• Manage pension administration processes, including UK compliance checks, contribution files and provider coordination

• Oversee US 401(k) contribution uploads and related checks, working with providers to maintain compliance and accuracy

• Support family leave pay schedules, payroll briefings and complex reward or benefit queries, ensuring employees receive clear and supportive guidance

• Lead benefit communications and education activity throughout the year, helping employees understand and use the support available to them

• Monitor benefit processes and employee feedback, identifying ways to improve service levels, reduce effort and strengthen engagement

• Contribute to reward projects, policy updates and process improvements that support a fair, consistent and engaging employee experience
  

Leadership, Stakeholder Management and Continuous Improvement:

• Provide confident day-to-day leadership across payroll, reward, benefits and HRIS activity, acting as a trusted partner to the Global Head of Reward

The Person:

• Significant payroll experience (qualified or working towards qualification) with the confidence to manage global or multi-country payroll operations through outsourced providers

• Strong knowledge of UK payroll compliance, with the ability to work effectively with advisers and providers on international payroll requirements

• Deep HRIS experience and genuine enthusiasm for systems, data, workflow, reporting and process improvement

• Advanced IRIS Cascade experience is highly desirable; equivalent HRIS Superuser knowledge gained through another system will also be considered where the candidate can adapt quickly to Cascade

We recognise that not everyone will meet every requirement. If you’re excited about this role and feel like you could add value, we’d love to hear from you.

The Benefits:

• 👟 Product Allowance

• ⏰ Hybrid and flexible working hours

• ☀️ Summer Fridays (6 ½ days in July and August on Fridays)

• 🎂 A day off for your Birthday

• 🌴 25 days holiday + Bank Holidays

• 🗺️ Work from anywhere for 2 weeks

• 🚼️ WorkPlace Nursery (salary sacrifice scheme to save money on your nursery fees)

• 💆‍♀️ Wellbeing Program – Retail Trust, Sanctus Coaching and Calm App

Equal Opportunities:

FitFlop is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from people of all backgrounds, regardless of age, gender identity, sexual orientation, disability, neurodivergence, ethnicity, religion or belief, or any other characteristic protected by law.

We actively encourage neurodivergent candidates and individuals with disabilities to apply. If you require any reasonable adjustments during the application or interview process, please let us know. We are committed to providing an accessible and supportive recruitment experience.