Handover Coordinator

We have an exciting opportunity for a Handover Coordinator to join our team at Poole Audi.

As a Handover Coordinator, you will play a key role in delivering an exceptional customer experience by managing and coordinating the preparation of all new and used vehicle handovers. Acting as the link between our Sales, Workshop and Valeting teams, you will ensure every vehicle is prepared to the highest standard and ready for customers ahead of their scheduled collection appointments.

Your responsibilities will include:

• Coordinating the preparation of all new and used vehicle handovers.

• Liaising with Sales, Workshop and Valeting teams to ensure vehicles are ready on time.

• Monitoring vehicle preparation progress and proactively resolving any delays.

• Scheduling and managing handover appointments to deliver a seamless customer experience.

• Ensuring all vehicle documentation and administration is completed accurately.

• Maintaining clear communication with internal departments to drive the preparation process efficiently.

What you will need to be a Handover Coordinator at Poole Audi:

• Exceptional organisational and time management skills.

• Strong communication skills with the ability to build effective internal relationships.

• Confidence managing multiple tasks and priorities in a busy environment.

• A proactive approach and the ability to drive processes through the business.

• Experience within the automotive Industry is beneficial but not essential.

• A Full UK Driving Licence

Hours of work will be: Monday to Friday, 08.00-17.30.

A uniform will be provided.

What you will get in return:

A competitive salary of £29,741.40 + quarterly bonus OTE £31,741.40

As well as your salary, you’ll enjoy a range of great benefits designed to support your wellbeing, career and lifestyle:

Car Benefit Scheme - Lease a Car from as little as £209 per month.

Vehicle Purchase Discount on various brands.

Company Discounts on MOTs, servicing, parts and accessories for you and your family.

Retail & Lifestyle Discounts - Access to 100+ rewards with Simply rewards, including gym memberships and local offers.

30 Days’ Holiday (including bank holidays)

Career Development & Training - Industry-leading brand training and ongoing support through our in-house learning management system.

Health Cash Plan - Includes mental health support, GP consultations, and cashback on dental, optical and prescription costs, plus access to private consultations.

Pension - Contributory pension through Aviva.

Life Assurance - Providing peace of mind for your loved ones.

Cycle to Work Scheme - Save money while supporting a healthier commute.

Refer a Friend Scheme Earn up to £2,000 on introducing successful employees.

Social Events - opportunity to get together with your colleagues, recent events have been go-karting, Charity quiz nights, Goodwood, Private cinema trips

Please note: some benefits are subject to eligibility criteria and successful completion of your probation period.

Why Join Van Mossel?

We are proud to be part of Van Mossel Automotive Group; an award winning, people orientated, family-owned business that has gained global recognition over a 78-year tenure in the automotive industry.

Van Mossel now operates in over 7 countries and have been named as one of the leading automotive companies in Europe.

At Van Mossel, we believe it’s our people who set us apart and drive our company forward as we continue to grow.

If this looks like the right role for you, we want to hear from you!

We are an equal opportunities employer and welcome applications from people of all backgrounds. We are committed to creating an inclusive workplace where everyone is treated fairly and with respect.