Head of Delivery

About Greenpark

Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. Our raison d’etre is to create amazing content that people and algorithms love. How? Through data-led and performance-driven search and social content to help brands create meaningful connections that impact people's lives. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house models. We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done at Greenpark. Check it out here

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’ are the values that guide us.

About the role

This role description covers the main aspects of a Head of Delivery role. However, a job description is not a box that you are put in. It is a definition of your core responsibilities. In a company like ours, you are encouraged and expected to contribute to many wider issues.

Why the job exists

• To ensure the successful delivery of client projects – with central focus on quality and profitability as well as adherence to timelines.
• To implement processes across the project management team and ensure they are followed and optimised where needed.
• To ensure different departments integrate within projects and Client workstreams, and ultimately ensuring the Agency as a whole are working together in the most efficient manner.

What the job covers

• Transition day-to-day client responsibilities to the Project Management team
• Oversees all project set-up & kick-offs, to ensure projects are off to a good start
• Checks in regularly with projects (project managers, client leads, technical leads, product leads, whole teams, etc.) to unearth project issues early.
• Is the first point of escalation for project issues and works to resolve them with the team, the various project leads, and client stakeholders where necessary; escalates further as appropriate
• Proactively builds relationships with client stakeholders and is available to provide guidance, issue resolution and comfort during important or challenging project stages.
• Manages resourcing across projects to ensure the best use of billable talent, helping forecast and pipeline resource needs for new incoming projects taking into account a strategic approach balancing the strongest resource skillset, available capacity and business priorities.
• Contributes to new business activities, particularly pitch development and pitch delivery
• Reviews all Statements of Work before they are sent to the client to ensure ways of working, scope, deliverables, timelines and dependencies are set up for success.
• Is a champion for enabling AI where appropriate to help workflow efficiency and effectiveness, but also understands the need for a human in the loop
• Supports efforts to optimise and codify our ways of working

Reporting and Communication Structure

• The Head of Delivery reports into the Managing Director, EMEA & US
• Performance and progression are reviewed together with the MD
• The Head of Project Management should be in close communication with the Head of Client Services, Finance Director, and other Heads of Department (Search, Content, Tech, Creative, Production)

Responsibilities:

Business Development and Commercial Performance

• Team management for the Project Management teams, including leading career progression
• Helps identify opportunities to grow and build on strengths
• Supports all project managers in having a clearly set development goals
• Co-creates plans to improve skills, behaviours and mindset
• Leads on recruitment needs for the team
• Builds morale and motivation with teams who are facing tough challenges

Leadership:

• Is the voice of project management to the leadership team
• Ensures that the team is clear about our strategic direction.
• Helps us to balance the needs of the business, our clients, and our people, as together we translate our strategy into action
• Collaborates effectively in delivering against critical metrics for our business
• Enforcing best practice
• To act as single point of contact for all project management processes and ensuring they are followed across teams and projects
• Review and recommend a consistent PM system/process to improve consistency, efficiency and effectiveness across the project team and ultimately profitability
• Helps define strategic PM milestones in line with the Greenpark growth plan

Behaviours:

We are different to a lot of traditional network agencies. We are independent and growing. Good project management at Greenpark is still about being the drivers and lifeblood of how we run our client work and joining the dots across departments internally on workstreams to deliver the best work, on time and on budget.

We aren’t perfect and we’ll make mistakes – but we’ll learn from them, work together and always find a way to drive things forward.

There is a certain robustness and “fierceness” needed for this role. Someone who is not afraid to say no if it’s not right, and is able to positively challenge ways of working with a positive mindset to unblock blockers and to drive things forward.

We are looking for an experienced senior who is ambitious and is looking to drive the growth of Greenpark alongside the management team. Someone who is:

• Hands up and hands in – offering support and diving in to fix things
• A radiator not a drain - brings energy and clarity, not noise and confusion
• Action and solution orientated
• A driver not a passenger
• A meticulous checker and on the detail
• A sponge of information
• Open to give their point of view and opinion
• Kind, not nice: we give constructive feedback to improve others, and take the same constructive feedback to improve ourselves and the environment we work in
• Thick skinned and warm hearted
• Part of a team

How we’ll support you

• 25 days of holidays per year + UK bank holidays and your birthday off.
• Christmas Closure - (extra days on top of your holiday allowance)
• A monthly entertainment subscription paid by the company (e.g. Amazon Prime, Netflix, Spotify, etc)
• Private pension and private healthcare insurance.
• Access to VDU Eye Tests and Employee Assistance Programme (EAP).
• Participate in wellness and peer recognition initiatives (e.g. On The Spot Awards and Value Champion Awards).
• LinkedIn Learning – Access to a leading online learning platform, which offers a wide variety of courses including business, creative and technical skills.
• Referral Bonus Scheme.
• Social Events – Join us for our major annual social events: Spring, Summer, Halloween and Christmas parties, plus many other ad-hoc events.
• Enhanced maternity/paternity leave allowances.
• WFA policy – work from abroad for up to 4 weeks per year.

At Greenpark, we believe the best ideas come from the widest range of perspectives. We welcome and celebrate every background, identity, and experience across our global workforce. By fostering a culture of respect, inclusivity, and collaboration, we’re committed to ensuring everyone’s voice is heard and everyone can thrive.

All applications shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status or any other protected characteristics.