Head of Retention
Not disclosed
Salary
Not disclosed by employer
—
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2321 is an eligible occupation, but we classified this role with low confidence (28% match). If the code is right — and Higher Ed Partners is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Head of Retention | £65,000 – £70,000 DOE
Location: Hybrid 3 days on site in St Albans
At HEP, we’re on a mission to transform access to higher education by helping our university partners deliver high-quality, accessible, and career-focused online programmes.
We’re looking for a data-driven, commercially minded Head of Retention to lead and shape our student retention strategy, driving progression, reducing attrition, and maximising student lifetime value across the full learner journey.
This is a high-impact leadership role where you’ll use insight, analytics, automation, and AI to solve complex challenges, improve student outcomes, and directly influence business growth.
We’re looking for someone with:
Proven hands-on experience in retention, lifecycle management, or customer success
A strong track record of improving retention and progression through data-led strategies Strong commercial acumen and analytical capability with that innovative approach.
Experience leading high-performing teams and cross-functional initiatives.
Expertise in CRM systems, automation, and multi-channel engagement strategies.
Why join HEP?
✨ Salary: £65,000 – £70,000 DOE
✨ 25 days holiday + bank holidays
✨ Company pension 6% employer contribution
✨ Health & wellbeing programme
✨ Sick pay
✨ Free flu jabs
✨ Employee discounts
✨ Referral programme
✨ On-site parking
At HEP, our values drive everything we do:
Driven. Inclusive. Collaborative.
If you’re a strategic leader who thrives on solving problems, using data to drive decisions, and building high-performing teams, we’d love to hear from you.
Apply now or reach out directly to learn more.
HEP is a Disability Confident and equal opportunity employer. We welcome applications from all qualified candidates regardless of race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
This description is the source posting as it read when we added it. We are not affiliated with Higher Ed Partners, so check their own site for the current details.
Where this offer sits in the market
SOC 2321 · UK · ONS ASHE 2025 · ~48k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Higher Ed PartnersAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Higher Ed Partners holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.