Implementation Executive

Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as we’re looking for an Implementation Executive ­­­­ to join our Network team!

Our mission? To switch up the status quo and become the UK’s leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, we’re bringing freedom to anyone with a parcel.

At InPost UK, we’re building an unparalleled group of talent that’s committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. We’re a passionate bunch with high ambition – we collaborate, innovate, support each other, and leave egos at the door.

About the role:

This role is within our Networks team, as an Implementation Executive, you will manage relationships with our landlord partner's operational teams to maximise the efficiency of locker installations.

Success in this role will unlock speed and quality of expansion through a combination of project management, technical knowledge, contractor and stakeholder engagement.

You will be scoping out the installation plan, driving project meetings with stakeholders within these landlord partners, and ensuring milestones are achieved whilst managing internal and external stakeholders effectively. This will enable and unlock speed of expansion across the estate, in turn dictate the growth of the overall business to ultimately give us first-mover advantage and the ability to disrupt the last mile. You will also be operational support for our Implementation Managers, assisting in the survey process of our larger accounts.

What you’ll be doing:

• Involvement in pitch meetings with sales teams to set the deployment agenda and provide technical advice.

• Design effective and realistic deployment plans to be included as contractual terms to deploy lockers successfully and with a solid adherence to compliance and safety.

• Contractor day to day management, dealing with live escalations and queries.

• Handling the small to mid-level chain accounts from a deployment perspective with a keen attention to detail when completing admin tasks

• Run regular project meetings (internally and externally) to set and achieve key deployment milestones.

• Engage and manage your landlord accounts to build credibility, get buy-in and navigate approval layers within your accounts to identify hurdles and mitigate risks.

• Tailor your approach to each landlord partner, adapting to their internal processes and ways of working

• Provide clear reporting to provide transparency on issues, risks and opportunities within your accounts.

• Advise on operational process improvements.

• Completing surveys for your accounts but also assisting the Implementation Managers with the survey process of their accounts.

• Preparing deals to get them ready to move into deployment.

• Involved in ad-hoc projects to help improve process flow within the department

What we need from you:

• Have held the responsibility of being the key point of contact for live escalations with contractors, linked to project completion.

• The ability to build excellent relationships with internal stakeholders and work cross-functionally to seek resolutions and achieve goals.

• Client relationship management experience with the ability to position yourself as a credible partner to your clients.

• Data-driven and analytical - you know your way around a spreadsheet and regularly review CRM data to deliver account insights.

• The energy to operate in a high-growth environment, work to deadlines and identify opportunities that consistently improve operations.

• Comfortable with operational ambiguity with the initiative to seek out information and find solutions.

• Natural problem-solving abilities - you don't wait for the answer to come to you - you chase stakeholders to drive projects forward.

We’re looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. We’re looking for people with drive and natural curiosity – who want to do things differently. And do them brilliantly.

We’d be particularly excited to hear from you if:

• You've worked in an operational project management role.

• You have experience organising physical installations/deployments.

We love to reward our people for the great work they do:

🌞 Enhanced Annual Leave – 26 Days Plus the Option to Buy Additional Days per year
More time for you to relax, explore, and enjoy life.

🌟 AXA Health Care
Stay healthy and happy with our top-notch health coverage.

🌍 Work from Anywhere – 4 Weeks per year
Embrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.

👶 Enhanced Parental Leave
We support you during those precious family moments.

🚊 Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.

🌳 Volunteering Days
Take a paid day to make a difference in your community

🏡 Hybrid Working (Role suitability dependent)
We innovate, collaborate and optimise by coming together 3 days per week in the office

🐶 Bring Your Dog to Work Day (Every Friday)
Make every Friday pawsitively amazing!

The InPost process:

We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if we’d like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, you’ll then go through another one or two stages, depending on the level of the role.

At InPost, we love uniqueness. Our strength is our people.

We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.