Infrastructure Solutions Engineer

Job Description – Infrastructure Solutions Engineer

Role Summary

• This role forms part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure.
• Specifically, working within infrastructure project delivery, providing input to and delivering IT solutions to the Group, by drawing upon their wealth of practical and technical experience.
• It may include the provision of escalation support to the service desk, infrastructure system administration and maintenance to all Companies within the Group.
• The role will be expected to work within a fast-pace environment, with high degrees of ambiguity arising from a period of significant change.
• The role requires:
• Demonstrate examples of similar successful positions in the past
• Be highly collaborative with the current team, management structure and business leaders
• Demonstrate a very high level of customer service and empathy to the customer issues
• Experience of Change Planning & Architecture Review producing LLDs, HLDs & SADs
• Demonstrate a ‘Can-Do’ attitude
• Be an excellent all-round communicator through verbal and written communication

General Responsibilities

Clients

• Develop strong relationships with the Business Units
• Respond to the Business Units’ requirements as appropriate
• Support the business units with their use of the IT systems
• Behave with all clients (both internal and external) fairly and ethically with excellent customer service
• Take ownership of issues and provide updates to users on outstanding issues.

Support

• Providing escalation support to the Group IT Service Desk during project activity
• Ensuring all changes to production services are subject to change control
• Producing documentation to improve the efficiency and effectiveness of post project support as part of project delivery

Technical Skills Required:

• Infrastructure knowledge – at least 5 years’ experience as a senior Infrastructure Project Engineer or similar IT role (e.g. Technical Specialist, Technical Architect)
• Previous experience within the Insurance or Financial services industry would be beneficial but is not essential.
• Ideal candidates will have extensive experience working with cloud technologies such as Microsoft Azure, O365 and Exchange Online
• Extensive experience working with cloud, server, desktop, network and telephony providers
• Extensive experience / hands on skills of building an Infrastructure rack end to end & physical office deployments, including UPS, Switch configuration, patching, Server build (physical and via SCCM), including hypervisor experience
• Extensive experience working with multi-site and multi forest Active Directory environments, group policy and DNS
• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and firewall
• Evidence of engineering technical solutions to business requirements
• Be able to evidence experience of working within project delivery frameworks, able to demonstrate time management and labour estimating

Desirable experience:

• Experience of Microsoft technologies such as SCCM, SCOM & TEAMS
• Good knowledge of Citrix
• Good Knowledge of Intune\AutoPilot device management & app distribution