IT Service Manager - Governance & Resilience
British Business BankSheffield, England, United Kingdom
Added 28 May · still live
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 2132 (60% match) is an eligible occupation, with a going rate of £55,000, and British Business Bank is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
Application Deadline: 11 June 2026
Department: IT Infrastructure and Operations
Location: Sheffield
Compensation: £38,500 - £47,500 / year
Description
IT Service Manager -Governance & Resilience
Location: Sheffield / Hybrid Working
(Expectation that you will attend an office 2 days per week)
Contract: 6 Months – Fix Term Contract
Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)
Salary: £38,500 - £47,500 depending on experience
Benefits Package
You will join the Governance & Resilience Team within IT Operations, working alongside colleagues in Service Delivery, Platforms & Infrastructure, and Information Security. In this role, you will apply your expertise in IT service management and governance to support the operation and continuous improvement of key processes across Change Enablement, Release Management, and wider ITIL 4 practices.
Reporting to the IT Service Management Senior Manager, you will lead defined workstreams and day-to-day governance activities that strengthen control effectiveness, improve audit readiness, and enhance operational resilience. Working within an agile delivery model, you will take ownership of assigned outcomes and use data, metrics, and feedback to identify improvement opportunities and embed practical, effective controls into both delivery and operational activities.
You will operate and continuously improve service management and governance practices, ensuring they remain measurable, practical, and aligned with agile ways of working. You will coordinate Release Management governance, ensuring changes are delivered in a controlled manner with appropriate approvals and evidence. You will also support audit readiness by coordinating evidence, tracking actions, and contributing governance input across internal and external audit activity.
In addition, you will assess technology risk and control effectiveness, make pragmatic recommendations, and ensure mitigation actions are tracked through to completion. You will work closely with service owners, delivery teams, and technical specialists to embed governance standards into delivery practices and operational workflows.
You will produce governance reporting across KPIs, KRIs, and control effectiveness, providing insight and recommendations for improvement. You will also support resilience and continuity activities, including Business Impact Assessments and recovery planning, ensuring lessons learned are embedded into practice.
You will bring significant experience within enterprise service management and a practical understanding of ITIL-based practices, alongside the ability to engage effectively with stakeholders at all levels.
Please click on this Job Description
Department: IT Infrastructure and Operations
Location: Sheffield
Compensation: £38,500 - £47,500 / year
Description
IT Service Manager -Governance & Resilience
Location: Sheffield / Hybrid Working
(Expectation that you will attend an office 2 days per week)
Contract: 6 Months – Fix Term Contract
Hours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)
Salary: £38,500 - £47,500 depending on experience
Benefits Package
- 30 days annual leave plus bank holidays (pro rata for part time), opportunity to buy and sell holiday
- 15% employer pension contribution, discretionary bonus scheme
- Flexible working, cycle to work scheme, healthcare cash plan and life assurance
- Paid voluntary days, maternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and socialising, to health and wellbeing, travel, and technology and plenty more
You will join the Governance & Resilience Team within IT Operations, working alongside colleagues in Service Delivery, Platforms & Infrastructure, and Information Security. In this role, you will apply your expertise in IT service management and governance to support the operation and continuous improvement of key processes across Change Enablement, Release Management, and wider ITIL 4 practices.
Reporting to the IT Service Management Senior Manager, you will lead defined workstreams and day-to-day governance activities that strengthen control effectiveness, improve audit readiness, and enhance operational resilience. Working within an agile delivery model, you will take ownership of assigned outcomes and use data, metrics, and feedback to identify improvement opportunities and embed practical, effective controls into both delivery and operational activities.
You will operate and continuously improve service management and governance practices, ensuring they remain measurable, practical, and aligned with agile ways of working. You will coordinate Release Management governance, ensuring changes are delivered in a controlled manner with appropriate approvals and evidence. You will also support audit readiness by coordinating evidence, tracking actions, and contributing governance input across internal and external audit activity.
In addition, you will assess technology risk and control effectiveness, make pragmatic recommendations, and ensure mitigation actions are tracked through to completion. You will work closely with service owners, delivery teams, and technical specialists to embed governance standards into delivery practices and operational workflows.
You will produce governance reporting across KPIs, KRIs, and control effectiveness, providing insight and recommendations for improvement. You will also support resilience and continuity activities, including Business Impact Assessments and recovery planning, ensuring lessons learned are embedded into practice.
You will bring significant experience within enterprise service management and a practical understanding of ITIL-based practices, alongside the ability to engage effectively with stakeholders at all levels.
Please click on this Job Description
to find out more details.
Key Benefits
Click here for a complete list of benefits
Key Benefits
Click here for a complete list of benefits
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
This description is the source posting as it read when we added it. We are not affiliated with British Business Bank, so check their own site for the current details.
Where this offer sits in the market
SOC 2132 · UK · ONS ASHE 2025 · ~204k in sampleP25 £44kP75 £74k
£33kmedian £56kgoing rate £55k£97k
Similar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at British Business BankAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. British Business Bank holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.