IT Support Technician
CompanyEurostampa UK
Location
Cumbernauld, Scotland, United Kingdom
Employment TypeFull-time
Posted At7/7/2026
UK Visa Sponsorship Analytics
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Eurostampa UK. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
IT Support Technician - Permanent - Cumbernauld
We are looking for a proactive and customer-focused IT Technician to join our team at Eurostampa UK. This role is responsible for ensuring that the company’s computer systems, IT equipment and related technology operate effectively, securely and reliably to support streamlined business operations.
The successful candidate will provide first-line technical support and practical advice to employees, resolving IT issues on site and through phone and email support. You will manage, prioritise and escalate support requests appropriately, while contributing to the ongoing development of the in-house IT function.
Working as part of the wider company IT team, the IT Technician will support day-to-day operational requirements, improvement activities and IT projects, liaising with Head Office IT in Italy where technical escalation, guidance or approval is required.
Key Responsibilities
We are looking for a proactive and customer-focused IT Technician to join our team at Eurostampa UK. This role is responsible for ensuring that the company’s computer systems, IT equipment and related technology operate effectively, securely and reliably to support streamlined business operations.
The successful candidate will provide first-line technical support and practical advice to employees, resolving IT issues on site and through phone and email support. You will manage, prioritise and escalate support requests appropriately, while contributing to the ongoing development of the in-house IT function.
Working as part of the wider company IT team, the IT Technician will support day-to-day operational requirements, improvement activities and IT projects, liaising with Head Office IT in Italy where technical escalation, guidance or approval is required.
Key Responsibilities
- Provide first-line IT support for Eurostampa UK, including helpdesk support, login issues, password resets, software queries and connectivity problems.
- Manage, prioritise and resolve incoming support requests, ensuring internal customer queries are handled efficiently and professionally.
- Create user accounts, support access requirements and escalate issues where required.
- Install computer hardware and software, update applications and carry out diagnostic testing.
- Prepare IT hardware for deployment and support the decommissioning of equipment at end of life.
- Undertake basic maintenance of computer hardware, IT equipment and related components.
- Monitor and manage local IT equipment stock levels, escalating requirements where necessary.
- Respond promptly to IT breakdowns to minimise disruption to operations.
- Diagnose and troubleshoot software, hardware and connectivity issues.
- Provide direct end-user support, helping employees make effective use of company systems and software.
- Experience in an IT support, helpdesk, service desk or technician role.
- Good working knowledge of computer hardware, software, user accounts, connectivity and general troubleshooting.
- Experience using CATO Networks, Nutanix, ESKO, Adobe, Dynamics 365 is desirable
- Relevant IT qualification e.g HND or degree level
- Ability to provide clear, practical and customer-focused support to employees at all levels.
- Strong problem-solving skills with the ability to investigate, diagnose and resolve technical issues.
- Ability to prioritise workload, manage multiple support requests and escalate issues appropriately.
- Good communication skills, both written and verbal.
- A proactive, organised and reliable approach to work.
- Awareness of IT security, data protection and cyber risk would be advantageous.
- Experience working in a manufacturing, operational or fast-paced business environment would be beneficial.
- A varied and hands-on IT role within a growing manufacturing business.
- The opportunity to support day-to-day operations and contribute to IT improvement projects.
- A supportive working environment with links to the wider Group IT team.
- Employee benefits package including shopping discounts and employee assistance programme
- Onsite parking
- Free onsite gym available to all employees
- Training and development opportunities relevant to the role.
Interested? Click 'Apply Now' to kickstart your career with Eurostampa.
Due to high levels of applications anticipated we are only able to contact shortlisted candidates.