Junior Designer

Join Forward and help drive high-quality data, reporting and service improvement

Forward is looking for an experienced and motivated Data Control Manager to lead the data administration function for our Commissioned Rehabilitative Services (CRS) contracts, supporting people on probation. The successful candidate may also be required to provide support across other service areas as business needs require.

As a Data Control Manager, you will play a pivotal role in ensuring the quality, accuracy and timely reporting of contract data to commissioners and national organisations. Working closely with Forward's Programmes, Interventions and Evidence team, you will oversee data management processes, support administration teams and lead continuous improvements in systems and procedures.

About the Role

Forward's team of Data Control Managers are responsible for managing data administration across our contracts while ensuring that accurate, timely and meaningful information is reported to key stakeholders, including contract commissioners and national bodies such as the Office for Health Improvement and Disparities (OHID).

You will oversee the collection, validation and reporting of client data, including demographics, interventions accessed and outcomes achieved. You will also provide leadership and support to administration teams across your service area, ensuring high standards of performance and compliance.

In addition, you will be responsible for implementing new administrative systems and procedures, improving data quality and leading a team of Administration Officers, Senior Administration Officers and Data Administrators through recruitment, supervision, performance management and ongoing development.

Key Responsibilities

• Lead and manage the data administration function across assigned contracts.
• Ensure accurate, timely and high-quality reporting to commissioners and national bodies.

Produce statistical reports and performance data to support contract delivery.

Maintain and develop large databases, ensuring data integrity and compliance.

Support administration teams to meet reporting deadlines and maintain high-quality records.

Implement and improve administrative systems and processes.

Line manage, supervise, recruit and develop Administration Officers, Senior Administration Officers and Data Administrators.

Work collaboratively with operational teams and the Programmes, Interventions and Evidence team to improve reporting and data quality.

Ensure compliance with organisational policies, contractual requirements and data protection legislation.

Please note that although this role is remote there are  travel requirements for needs of the business and training.   

Essential Knowledge, Skills and Experience

We are looking for someone who has:

• Intermediate to advanced certification in Microsoft Office applications or demonstrable equivalent experience.
• Experience and confidence using Nebula, R&M, SystmOne, Data Entry Tool (DET), DAMs and C-Nomis, or equivalent systems.
• A minimum of three years' experience providing administrative support within a large team in a fast-paced environment.
• Significant experience working with large datasets, preferably within a healthcare or related setting.

• Experience in holding the responsibility for large dataset completions

• Experience managing employees, including recruitment, supervision, performance management and training.
• Experience collating statistical information accurately, producing reports and maintaining excellent attention to detail.
• Experience developing, implementing or maintaining large databases and associated administrative processes.

Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels.

The ability to work independently, prioritise competing demands and meet deadlines.

Essential Qualifications

• Level 5 Management qualification or a willingness to work towards achieving one.

Desirable Knowledge, Skills and Experience

• Experience with Power bi, in particular, advanced queries

Why Join Forward?

This is an excellent opportunity to join a forward-thinking organisation where data plays a critical role in improving services and delivering positive outcomes. You will have the opportunity to lead a skilled team, influence service development and contribute to the delivery of high-quality rehabilitation and healthcare services through robust data management and reporting.

If you are an organised, analytical and experienced data professional with strong leadership skills and a passion for continuous improvement, we would love to hear from you.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - 

• Flexible working
• Training and development opportunities

BHSF Cashback Scheme (optional)

Season Ticket Loan Scheme 

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

3 x Wellbeing Days (pro rata'd for part time employees)

Access to Blue Light Card

25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 

Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 

Death in Service Payment (2x annual salary) 

Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.   Diversity at Forward Trust The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around 3 years). This is assessed on a case-by-case basis, and exceptions may be considered depending on the role and individual circumstances.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here

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We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.   Employee Screening and Eligibility to Work Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements. Our Commitment to Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.