As Lead Vet, you’ll have the freedom to bring your ideas and leadership style to the clinic, build strong relationships with the local community and create an outstanding client experience. You’ll also have the opportunity to develop and lead a supportive, high-performing team while maintaining excellent clinical standards. We’re looking for an experienced vet ready to take the next step, whether you’re already a Lead Vet or an experienced Veterinary Surgeon looking for a leadership opportunity. You’ll be responsible for: -Delivering excellent clinical care -Building strong client relationships and growing the client base -Recruiting, leading and developing the team -Creating a positive culture and outstanding client experience -Taking ownership of the clinic’s future development
Responsibilities
Client care:
- Deliver exceptional care to clients, each and every day.
- Manage any client concerns or complaints raised in the clinic.
- Ensure the client receives updates on patient care following all procedures.
- For any out of hours (OOH) or enhanced care, ensure the client is updated on patient care and wellbeing.
Patient Care
- Carry out patient consultations and procedures.
- Accountable for patient care and monitoring.
- Responsible for admissions and discharges for procedures (depending on complexity).
- Ensure patient records are accurate and up to date.
- Complete a clinical handover and make arrangements for the transfer of any patient requiring OOH or enhanced care.
- Responsible for prescribing medication and carrying out dispensing checks.
- All patient care is carried out under the guidance of the vet/lead vet in line with clinical competence. Lead Vet JD V4 01/2024
Standards And Compliance
- Accountable for compliance with all regulatory and practice standards and agreed ways of working.
Skills, Knowledge And Experience
- Must be an RCVS registered veterinary surgeon.
- Able to demonstrate clinical leadership skills.
- Has an understanding and appreciation of exceptional care and how this improves the client experience.
- Experienced in delivering exceptional clinical care to clients and patients.
- Implementation of a progressive clinical culture.
- Knowledge of driving strong commercial performance through the most effective allocation of clinical activity.
- Able to work as part of a team.
- Experienced in using coaching and influencing skills to get the best out of each and every colleague.
Our clinics are run by small teams who need to work together effectively to deliver exceptional care to our clients, patients, and colleagues. This means that, from time to time, you may be required to carry out tasks outside your normal duties, where you have the skills, knowledge and experience required