Learning and Development Manager
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Gordon Ramsay Restaurants is the restaurant business of internationally renowned, multi-Michelin starred chef Gordon Ramsay. Gordon Ramsay Restaurants operate string of successful restaurants and dining destinations globally from Michelin stars to relaxed all day dining, from the UK and France to Dubai, Singapore and the United States.
We are looking for an inspiring and driven Learning & Development Manager to join our central support function at our landmark 22 Bishopsgate property. This unique role spans across four incredible spaces: Lucky Cat, Bread Street Kitchen & Bar, Restaurant Gordon Ramsay High, and our Academy. If you are passionate about developing hospitality talent and thrive in a fast-paced, premium environment, this is your opportunity to shape the future of our teams.
As the L&D Manager for 22 Bishopsgate, you will own the development agenda on-site. You will play a pivotal role in ensuring our front-of-house and back-of-house teams are fully upskilled, confident, and empowered to deliver exceptional service.
Key Responsibilities:
- Design, manage and deliver the Team Member Welcome events and management onboarding, ensuring every new starter has an inspiring start to their journey with us
- Deliver active, in-the-moment coaching to team members to elevate service speed, product knowledge and guest engagement
- Facilitate dynamic service workshops, product training, and systems training. Manage and design continuous improvement tools via our Learning Management System (LMS), including microlearning, videos and how-to guides
- Collaborate with People and Operational teams to identify learning gaps through observation, guest feedback and training needs analysis
- Partner with the wider L&D team to champion the Gordon Ramsay Apprenticeship Program within 22 Bishopsgate, building a strong pipeline of future hospitality stars
- Track and maintain accurate training records, regularly reporting on learning compliance to the Head of L&D, People Director and Operations Manager
About You:
- Proven experience working within premium or fine-dining hospitality environments
- Strong experience in conducting training needs analyses, as well as designing and delivering both face-to-face and digital learning interventions
- Experience managing a Learning Management System (LMS) and a strong working knowledge of HR/Learning systems
- Exceptional facilitation and coaching skills, with the ability to influence and support management teams
- Self-motivated, attentive to detail, calm under pressure, and brilliantly well-presented as an external face of the Gordon Ramsay Restaurants brand
What’s in it for you:
- Competitive Pay Rate
- A fantastic 50% staff discount on food and drink in Restaurants and on Gordon Ramsay Academy classes & courses
- 30% discount for your Friends & Family in Restaurants and on Gordon Ramsay Academy classes & courses
- Employees can instantly access up to 50% of basic wages earned before payday via Stream
- Refer a Friend Scheme - earn between £250 to £1000 when referring a friend to work with us (T&Cs apply)
- Access to our world-class training & development opportunities globally
- Progress your career through a multi-site and multi-brand, best in class global restaurant group
- Work with and learn from extraordinary culinary and front-of house talent in a diverse, energising and professional restaurant environment
- Preferential Room Rates at Gordon Ramsay Restaurants partner hotel
- MYNDUP - our wellbeing partner where our teams can access up to 2 hours anonymous support a month, fully funded by GRR, for everything from mental health & wellbeing, to counselling or therapy sessions, life & career coaching and more
- Meals on duty
At Gordon Ramsay Restaurants, we are driven to be an inclusive employer, we are devoted to creating an environment where our amazing teams can thrive, and our aim is to put people at the heart of everything we do. We want our teams to be their authentic self and we truly celebrate diversity in every sense.
We are successful at what we do by cultivating talented teams with diverse skills & backgrounds. Everyone is welcome in our Gordon Ramsay Restaurants family. As we continue to grow and build the business, we are committed to putting diversity, equality, and inclusion at the forefront.