Mortuary Manager

The Mortuary Manager is accountable to the General Manager. The purpose of the Mortuary Manager is to be the professional lead for Mortuary and Bereavement Services across the Trust and take the lead on ensuring that quality standards and regulatory compliance is met across all Trust sites.

They will work closely with operational teams to ensure the effective delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The Mortuary Manager will be expected to support the General Manager in the delivery of Trust objectives and ensuring national targets are achieved.

The post holder will support the Clinical Director and General Manager with the development and delivery of a strategic vision and ensure service changes meet internal and external expectations and standards.

Job description

Operational Performance Management

Establish and build agreements within the team to ensure the delivery of the services provided.

Ensure area has a quality management framework that complements the Trust use of key performance indicators across a number of metrics, using service line reporting/management to ensure timely and accurate capture of information from which metrics reported.

Work closely with the Service Managers and Histopathologists and to ensure effective support services are in place for all clinical areas.

Ensure facilities and other resources are available to meet service needs, including analysing and managing space requirements.

Ensure all policies and procedures are adhered to as required by the Trust.

Responsible for achievement of national and local service targets in conjunction with Directors and General Manager; monitor performance against targets, identify areas of concern and take remedial and preventative action as appropriate putting in place plans to improve performance where required.

Respond to any service target breaches in line with Trust standards and put in place remedial plans to ensure such events do not occur again

As a member of the management team, contribute to the annual Business Plan, ensuring staff involvement, in line with Trust objectives.

Manage the analysis of data so that the Management team has access to timely and accurate information on all key performance indicators.

Lead on the development of reporting processes from relevant information systems and integrating them into the performance management function.

Provide information across the Trust on performance within Directorate, including reporting performance to the Board.

Promote a positive image of the department both externally and internally.

Participate in and contribute to Trust wide initiatives and projects as appropriate.

Build effective networks with other departments, working in collaboration to support efficient patient flow.

Person specification

Knowledge/Qualifications

Essential

• oRelevant Masters, equivalent professional qualification or equivalent experience.
• oEvidence of recent Continuing Professional Development.
• oRSPH Certificate & Diploma of Anatomical Pathology Technology, or RSPH Level 3 and 4 Diploma in Healthcare Science (Anatomical Pathology Technology)

Desirable

• oCompleted e-learning MEO core training modules
• oPrince 2 qualification or equivalent experience
• oUnderstanding of lean methodology

Previous experience

Essential

• Supervision, training and teaching Healthcare professionals
• oEvidence of managing successful project and / or operational performance a
• Operational experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment.

Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management.

Extensive experience working as an Anatomical Pathology Technologist.

Desirable

• oKnowledge and understanding of the changing NHS environment, strategy, and policy agendas.
• oExperience of working within the Medical Examiner framework.

Skills

Essential

• oPractical knowledge of current mortuary & bereavement practices and legislation
• oKnowledge of Human Tissue Act
• oKnowledge of the Coroner & Justice Act 2009 reference to the medical examiner system. Full understanding of the medical examiner system operational remit when incorporated within Bereavement Services.
• oKnowledge of the Coroner & Justice Act 2009 reference to the medical examiner system. Full understanding of the medical examiner system operational remit when incorporated within Bereavement Services.
• oHighly effective people and project management skills.
• oUse advanced analytical and judgement skills including understanding and application of complex statistical and numerical data.
• oWork flexibly, prioritise workloads and resource them in response to changing demands and requirements.
• oExcellent interpersonal, communication (written, oral, presentation, facilitation), networking and negotiation skills with a track record in consistently delivering performance targets and writing complex business cases, policies and change.
• oExcellent management skills including motivating and coaching staff.
• oExcellent organisational skills and the ability to prioritise, meet deadlines and delegate effectively.

oAbility to find innovative ways of solving or pre-empting problems.

oIT literate, including competency in MS Office programmes and in particular in Excel.

Desirable

• oExtensive knowledge of contract management.
• oExcellent understanding and track record of successful change and project management.
• oExtensive knowledge of operations and / or project management methodologies and techniques.

About the employer

Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We are among the UK's busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.