NHS 111 option 2 Team Manager

The post holder will provide strong operational, clinical and quality focused leadership to staff within the NHS 111 Mental Health team working in collaboration with partners to deliver a GM wide service.

• Utilise highly developed interpersonal skills to facilitate effective communication.
• Maintain communication networks with service users, carers and partner agencies.
• Provide operational leadership to NHS 111 Option 2
• To work in collaboration with partners to deliver a GM wide service
• Promote awareness of NHS 111 Mental Health services.
• Demonstrate specialist clinical skills, provide supervision and model good practice.
• Undertake risk assessments and implement risk management plans.
• Provide evidence-based therapeutic interventions.
• Ensure service users receive information regarding confidentiality, records access, care plans, advocacy and complaints procedures.
• Participate in complaint investigations and serious incident reviews.
• Undertake audits and quality assurance activities.
• Ensure compliance with professional standards, Trust policies and governance processes.
• Support recruitment, supervision, appraisal, training and attendance management in line with trust policy.
• Promote patient-centred care and staff development.
• Maintain clinical records and ensure information governance compliance.
• Support service development and NHS Forward View objectives.
• Work flexibly including evenings and weekends.
  
  

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople

and do everything we can to make sure we’re a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

If you come and work for us we will offer a range of benefits and opportunities, including:

• Generous annual leave entitlement for Agenda for Change and Medical and Dental staff.
• Flexible working opportunities to support your work/life balance
• Access to Continued Professional Development
• Involvement in improvement and research activities
• Health and Wellbeing activities and access to an excellent staff wellbeing service
• Access to staff discounts across retail, leisure and travel
  
  

For further details / informal visits contact: Name: Danielle Lord Job title: Service Manager Email address: danielle.lord@nhs.net