Operations Coordinator - Customs

Job Description

Could you be the person we are looking for to join us as our new Operations Coordinator - Customs in Teesside? We want to hear from you.

What would your day at GAC look like?

• Coordinate the timely and efficient movement of import and export freight by preparing accurate import and export declarations
• Prepare and manage customs and shipping documentation, ensuring compliance with HMRC regulations and company procedures
• Act as a key point of contact for customers, suppliers, carriers and customs authorities
• Maintain accurate records, costings and invoicing information while supporting the smooth movement of freight
• Monitor shipment progress, resolve customs-related issues and provide updates to customers and internal stakeholders
• Build strong working relationships and contribute to continuous improvement across customs and logistics operations
  
  

Job Requirements

What are we looking for?

• At least 1 year of experience in customs clearance
• Strong communication and organisational skills
• Ability to produce and maintain accurate documents
• Ability to prioritise workloads, solve problems and work effectively in a fast-paced environment
• Competent user of Microsoft Office
• Previous experience using customs software ASM Sequoia is preferred
  
  

What’s in it for you?

This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals - not just for the jobs they do.

With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers’ operations.

As our Operations Coordinator - Customs in Teesside

you will have the opportunity to work as part of a team who apply the highest standard of customer services to everything we do and aim to be industry leaders within all the sectors we serve.

GAC UK gives you the opportunity to work for an employer who is committed to offering all our staff an enjoyable and rewarding career, with significant training and development prospects.

You Will Also Enjoy

• 38 days’ annual leave per year (inclusive of bank holidays) plus a day off on your birthday
• Access to Vitality at Work Scheme
• Company pension
• Life assurance
• Eyecare scheme
• Employee assistance programme
• Enhanced maternity and paternity benefits
• Retail discounts scheme
  
  

In 2021, we launched our ten-year sustainability programme – MARS30. We are committed to “growing long term customer relationships across multiple products, whilst significantly reducing our environmental impact, improving the well-being of our people, and influencing our stakeholders to do the same.” We will accomplish our by mission by completing objectives aligned with the United Nations Sustainable Development Goals (SDGs).

At GAC UK, who you are is just as important as what you do. The GAC Spirit reflects our culture across the company, emphasising loyalty and understanding between management and staff. We recognise that people’s lives extend far beyond their jobs. By promoting a healthy combination of work and play we achieve a happier workforce, delivering service excellence. We have a team of Mental Health First Aiders across the UK and a Wellbeing Working Group who meet monthly and regularly launch new internal wellbeing initiatives.

We’re passionate about diversity and inclusion, and we received Maritime UK Diversity in Maritime Charter Status in 2021, reflecting our commitment to taking real steps to improve diversity in our organisation.

In January 2026, Campaign Against Living Miserably (CALM) became our official Charity of the Year. Throughout the year, we will be raising funds to support CALM’s life‑saving suicide prevention helpline.

We’re looking forward to hearing from you.

Disclaimer

Please note that as well as working to recruit staff members via GAC channels, GAC does use third-party recruiters to recruit for specific positions within the Group. Please do however, be aware of unaffiliated recruiters purporting to represent GAC that ask for payment in return for facilitating interviews. A genuine third-party recruiter working with GAC will never ask for payment to facilitate an interview. If you would like to make an application to join GAC, please always ensure to apply through our official channels on https://career.gac.com/ or our LinkedIn listing