Operations Manager

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Location: Stoke-On-Trent (preferred) or Worcester

Contract: Full-time, permanent

We have a fantastic opportunity for an Operations Manager to the Midlands leadership team overseeing our Adderley Green & Worcester depots on a full time permanent basis. You must be willing to travel between the two depots.

Reporting to the General Manager the Operations Manager is accountable for all aspects of operational performance for the depot. As a champion of our customers, the successful candidate will build and maintain a customer centric culture.

You will support your team in delivering excellent customer experiences, while leading a governance agenda that support legislative and policy compliance.

Through your leadership, the Operations Manager will establish and develop and engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.

Key Responsibilities

• Ensure cost efficient delivery of a safe, punctual service
• Dynamically analyse and manage information, systems and data both retrospectively and proactively to ensure continuous improvement of service performance.
• Drive engagement with drivers, management team, and customers
• Ensure collaboration between operational and engineering team members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience

Skills/Experience

• Proven leadership skills are essential to provide strategic and day to day direction to your team and be an effective manager of collective relationships in a unionised environment
• Strong influencing and negotiation skills
• Excellent customer service focus
• Team builder and driver of high-performance teams
• Certificate of Professional Competence in Passenger Transport would be desirable.
• A willingness to study for CPC is essential
• passion for safety and driving to deliver a high performing safety behavioural culture
• Budgetary and financial experience with a capability in logical system analysis to communicate results in formats comprehensible to all disciplines
• Ability in endorsing commitment to set long/short-term objectives
• Mentoring/coaching skills in the progression of the deliverables of the business

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc

• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass

• Cycle to work scheme

• 25 days' holiday + bank holidays

• Pension scheme and chance to buy discounted First Group shares

• Enhanced maternity / paternity pay

• Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.