Operations Supervisor

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward-thinking company that embraces cutting-edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

We have a fantastic opportunity for an Operations Supervisor to join our Caledonia depot in Glasgow on a full time permanent basis.

The successful candidate will ensure a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework.

You will identify and resolve day to day operational issues, including with schedules, allocations, vehicle performance and driver queries. Providing updates and escalating key issues or concerns to the line manager.

Engage front line colleagues though effective communication, active listening and recognition.

Key Accountabilities

• Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
• In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
• Support driver queries in a timely manner and oversee driver reporting
• Ensure accurate capture and recording of drivers’ hours, duties and attendance in the DAS GUI system
• Maintain accurate records for all aspects of operational standards and performance
• Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
• Ensure drivers are allocated the correct vehicle and leave the depot on time

Skills/Experience

• Previous management or supervisory experience (within the bus/transport industry preferred, but not essential).
• Excellent computer skills
• Professional knowledge of Road Traffic Act and Employment legislation
• Ability to lead and inspire people to seek and follow operational best practice.
• Knowledge of employment legislation
• Excellent planning and prioritising
• Self motivated with a positive approach to change
• Accuracy and quality
• Teamwork and ownership
• Customer focus

Rewards

Your health is important to us which is why we offer Simply Health & Smart Health for you and your dependents at no cost to you! This offering includes cash back benefits across optical & dental as well as virtual GP appointments, mental health support and nutrition and fitness advise. Our EAP provision offers 24hr, 365 days a year mental health support

• We are also committed to your financial wellbeing, and we offer a platform with many discounts on high street brands and supermarkets etc

• Working at First you also receive discounted train travel for you and your family after 6 months service as well as a free bus pass

• Cycle to work scheme

• 25 days' holiday + bank holidays

• Pension scheme and chance to buy discounted First Group shares

• Enhanced maternity / paternity pay

• Flexible working

Equal Opportunities

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities, and people. We welcome applications from all.