Patient Services Coordinator - ADHD Primary Care Connect Service

Proposed salary: Band 5.1 - 5.12 on the ABC pay scale, which is equivalent to £28,888.23 - £35,918.88 per annum dependent on experience (pro rata)

Hours of work: 15-20 hours Part-time/ Job Share. Occasional Saturday mornings may be required

Tenure: fixed term contract initially until 31st March 2027

Base: Leacroft Medical Practice with travel to other Crawley GP practices and ABC offices in Horley and Crawley

Main duties of the job

The ADHD Primary Care Connect service is a new, GP led pilot in partnership with Sussex Partnership Foundation Trust, one of the largest mental health trusts in the country.The service, which is being piloted in Crawley, will accept referrals from Crawley GP practices for patients with suspected ADHD and will offer initial assessment, diagnosis and treatment, including holistic patient support.

As a Patient Services Coordinator for the ADHD Primary Care Connect Service, you will play a crucial role in supporting the efficient operation and development of the service.Working closely with patients, GPs, local practices and ABC colleagues, you will be responsible for coordinating and optimising service delivery and ensuring a seamless experience for our patients and clinicians.There will be a strong focus on partnership working and additional opportunities for peer support for those in similar roles in other GP Federations.You must be comfortable, and confident, supporting patients to engage with the service by adopting a solution focussed, patient friendly approach and methodology.

Person specification

Qualifications

Essential

• Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant previous proven experience

Desirable

• Demonstrable commitment to professional and personal development

Behaviours and Values

Essential

• Champion of equality and valuing diversity
• Demonstrate understanding and awareness of the principles of confidentiality and relevant legislation including the Data Protection Act
• Ability to listen,empathisewith people and provide person-centredsupport in anon-judgmentalway
• Ability to maintain confidentiality and trust
• Positive and flexible approach to work

Skills and Knowledge

Essential

• Excellent communication skills both verbal and written
• Strong organisational and time management skills
• Confidence in supporting patients to complete forms and understand process
• Experience managing rotas or clinical schedules.

Desirable

• Ability to manage sensitive information with discretion and professionalism.

Experience

Essential

• Proven experience in an administrative, coordination or customer-facing role (healthcare or mental health desirable).
• Experience working as part of a team and working independently

Desirable

• Knowledge of GP clinical systems
• Experience working in mental health, neurodevelopmental or ADHD services.
• Understanding of ADHD and associated challenges across the lifespan.

About the employer

Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.

We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.