Process Analyst/Business Analyst | Retail banking | Contract
Not disclosed
Salary
Not disclosed by employer
£50,200
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2431 (80% match) is an eligible occupation, with a going rate of £50,200, and Deloitte is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2133 (IT business analysts, architects and systems designers, Knowledge management platforms and content could be IT-focused) or SOC 3544 (Data analysts, Process analysis and data-driven improvement focus). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Contract location: Birmingham or London, onsite Monday to Friday, 08:30 – 18:30hrs
Contract Duration: 6 months initially, with the possibility of a permanent role after the initial contract
Contract start date: ASAP (inside IR35)
Payroll provider: Rockford Payroll Info for Contingent Workers – Rockford Pay
This is an exciting opportunity to join Deloitte Operations for an engagement with one of our premiere retail banking clients
Overview
Deloitte are looking for an experienced Process Analyst or Business Analyst that has a passion for customer service to join our clients growing customer support team. If you have worked in a contact centre environment and have strong understanding of operational processes with good presentation and communication skills, we want to hear from you.
Our client division also provides critical operations and user experience design to ensure business flows smoothly when customers come to them. From day one, the customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management.
Responsibilities
This role will focus on working within the Procedures and Communications team focusing across the core operational processes.
This role will focus on developing and improving operational processes and procedures, as well as supporting the implementation of change initiatives across the customer support function through knowledge management channels.
- Developing, updating and implementing clear procedures for the contact centre to enhance efficiency, quality, and customer experience
- Manage and create content across knowledge management platforms, ensuring agents have reliable, up-to-date information and talking points
- Strong analytical, problem-solving, and communication skills
- Ability to work collaboratively and drive positive change within a dynamic environment.
- Ability to translate process maps into written, instructional process documents.
- Excellent written skills
- Excellent interpersonal, organisational and communication skills
- Experience of managing information in a fast-moving environment where there is a requirement to identify problems quickly and implement well considered resolutions.
- Exceptional stakeholder management
- A desire to help others work towards deadlines and develop their skills.
- Ability to manage and drive a culture of continuous improvement.
- Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment with a passion to deliver exceptional service to customers.
- Is adaptable, high-energy levels and desire to help others.
- Strong time management skills
- Ability to maintain confidentiality and handle sensitive information
- Experience with document management systems and version control practices
- Some previous experience working in a business analyst or process analyst role (this may suit someone who is looking for their next career move)
- Understanding of Process Re-Engineering
- Proficient in Microsoft Excel, Word, PowerPoint to deliver high-quality materials
- Experience in a retail banking environment
- Bachelor’s degree in business, or a related field
This description is the source posting as it read when we added it. We are not affiliated with Deloitte, so check their own site for the current details.
Where this offer sits in the market
SOC 2431 · UK · ONS ASHE 2025 · ~222k in sampleSimilar sponsored roles
See all UK visa jobsNo close matches live right now.
Browse more sponsored jobs at DeloitteAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Deloitte holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2431 going rate of £50,200. New-entrant and shortage discounts can lower it.