Procurement and Accounts Payable Administrator

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

The Procurement & Accounts Payable (AP) Administrator bridges both areas, covering operational and administrative volume that sits below Business Partner and AP Specialist scope threshold. The role exists to free Procurement Business Partners for commercial, category, and vendor relationship work, while removing low-value administrative activity from AP.

This is a junior, development-focused role, trained from scratch, with a clear progression path into either Procurement or AP. The Administrator does not negotiate contracts, manage supplier relationships commercially, or make approval decisions; those remain with the Business Partners and AP Manager, respectively.

What You’ll Be Doing

Procurement support

• Triage Zip intake submissions, validating completeness, financial coding, and correct routing.
• Manage vendor onboarding administration, including document chasing, compliance checks, and record maintenance.
• Issue purchase orders and P-Cards for spend up to £25,000, escalating anything outside policy thresholds to the relevant Business Partner.
• Administer contracts, including filing, expiry tracking, and document control.
• Handle stakeholder enquiries and low-value administrative requests.
• Run routine operational reporting from Zip, covering PO coverage, open requests, and intake volumes, for the team, Finance, and FP&A.
  
  

Accounts payable support

• Process invoices, matching against POs and delivery confirmations.
• Manage the AP inbox, triaging emails and resolving or escalating queries.
• Process employee expense claims in line with policy, and process credit card expenses.

Support month-end activity, including statement reconciliations and accrual data.

Maintain supplier records and support the AP Manager on audit requirements.

Run routine operational reporting from Zip and Unit4, covering open invoices, aged creditors, and payment status, for the team, Finance, and FP&A.

Identify and resolve invoice mismatches, blocked payments, and coding errors, escalating unresolved exceptions to the AP Manager within agreed SLAs.

Any ad hoc tasks.

Who You Are

Critical knowledge

• Strong attention to detail and accuracy, particularly around financial coding and compliance checks.
• Ability to triage and prioritise volume, distinguishing routine items from those requiring escalation.
• A structured, process-driven approach to administrative work.
• Clear written and verbal communication for stakeholder and vendor-facing queries.
  
  

Critical experience

• No prior procurement or AP experience required; full training provided.
• Some exposure to administrative, finance, or customer-facing operational work is beneficial.
  
  

Critical technical, professional and personal capabilities

• Organised and reliable, with a focus on working within policy and process boundaries rather than exercising commercial judgement.
• Proactive with a can-do approach, with a clear understanding of when to escalate issues to a Business Partner or the AP Manager.
• Driven to learn end-to-end processes, building foundational skills with a view to progressing into specialist or Business Partner roles.
• Adaptable to the differing rhythms of two functions, maintaining consistent standards under volume pressure.
  
  

What’s In It For You

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus

25 days holiday per year, increasing to 28 days after 2 years of employment

Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist

Pension and life insurance

Health cash plan, online GP, 24/7, Employee Assistance Plan

Full access to Headspace, a popular mindfulness app to promote positive mental health

Paid parental leave

Season ticket loan and a cycle-to-work scheme

Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for

Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.

Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.

Independent financial advice and free standard professional mortgage broker advice

Talent acceleration programs: Fast-track your career with our tailored development programs designed to support growth at whatever stage of your career

Additional Information

This role covers Zip usage across intake triage, PO issuance, vendor onboarding, Brex P-Card issuance, plus operational reporting, and Zip/Unit4 usage for invoice matching and payment processing support. It does not carry negotiation, commercial vendor management, or approval authority. However, the role will have development opportunities for a progression path into Procurement or AP. This builds early competency ahead of future advancement into a potential Business Partner or AP specialist role.

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you.

About Us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.