Product Support Specialist

Salary: Competitive plus comprehensive benefits package

Grade: 3B

Reporting Line: Banking Automation Lead

Contract Type: Permanent

Location: National - Hybrid

Closing Date: 4th September

What to expect

As a Banking Automation Product Support Specialist you will act as a Hardware Product Specialist whilst joining us on our journey by undertaking a valuable role responsible for supporting our in store range of Banking Automation Products and Services. By working closely with our Post Offices and the wider Banking team you will be best place to ensure we are maximising the functionality and revenue potential for our ATM's and MFD's.

As a trusted advisor you will provide guidance in product and vendor management and champion best practice across the Post Office Banking space. The specialist will play a key role in supporting the Banking Automation team’s suite of products, including ATMs, Teller Cash Recyclers (TCRs), Multi‑Function Devices (MFDs) and Note Counters. They will also develop, maintain and own the incident management framework, as well as oversee engagement management practices.

This position is accountable for ensuring automated banking products consistently deliver high performance, maximising revenue while keeping costs within budget. They promote a culture of inclusion, continuous improvement and high performance, with a strong focus on revenue growth, process optimisation and innovation.

How our people behave is as important to Post Office, as what is delivered. The Banking Automation Specialist will role model the Post Office behaviours and demonstrate an Operator first mindset.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays

• Up to 10% on target bonus opportunity

• Generous pension scheme with minimum 9% employer contribution

• Access to 24/7 digital GP services and our Employee Assistance Programme

• 6 x Life assurance and income protection after 12 months service

• Over 400 online courses, mentoring, apprenticeships, and development programmes

• Access to our benefits platform for exclusive discounts & savings

What you’ll need to succeed

To be successful in this role you will need experience in Banking Automation devices (ATM's) ideally within a Product Support capacity or similar.

As a Product Support Specialist, experience with Contract Management or Supplier Relationships would be advantageous. In addition to this, the ideal candidate will:

• Have strong stakeholder engagement skills and experience

• Strong interpersonal and presentation skills with the ability to communicate effectively

• Wider product experience in technology or finance is advantageous

• Commercial business acumen with the ability to make data-driven business decisions.

• Proven experience collaborating with peers, colleagues, and stakeholders to contribute to the delivery of functional strategy to achieve business objectives

• Experience in establishing successful, cross-functional stakeholder relationships

• Demonstrable experience of leading on leading on key objectives