Program Manager, EU Product Insurance Business Operations, Amazon Payments
Added 3 Sept · still live
Not disclosed
Salary
Not disclosed by employer
£74,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 1139 (75% match) is an eligible occupation, with a going rate of £74,700, and Amazon is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 2440 (Business and financial project management professionals, Project/programme management focus with cross-functional delivery) or SOC 1131 (Financial managers and directors, Insurance business context and partner relationships). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Description
The European Product Insurance Business Operations team is seeking an experienced, hands-on, multi-talented Program Manager to drive operational excellence within the Product Insurance business at Amazon. In this role, you'll manage relationships with third-party partners and internal stakeholders while driving projects that improve customer experience. You'll identify operational gaps, resolve customer-impacting issues, and develop metrics to assess performance trends. This position offers an excellent opportunity to make a significant impact on both customer and partner experiences in a fast-paced, dynamic environment.
Working at the intersection of operational excellence and strategic planning, you'll be responsible for both "run-the-business" tasks and strategic initiatives. Your ability to multitask in an environment with numerous demands while maintaining the highest standards with our internal stakeholders and external partners will be essential. This role requires strong communication skills, business judgment, and a data-driven approach to identify and address customer pain points.
Key job responsibilities
The European Product Insurance Business Operations team is seeking an experienced, hands-on, multi-talented Program Manager to drive operational excellence within the Product Insurance business at Amazon. In this role, you'll manage relationships with third-party partners and internal stakeholders while driving projects that improve customer experience. You'll identify operational gaps, resolve customer-impacting issues, and develop metrics to assess performance trends. This position offers an excellent opportunity to make a significant impact on both customer and partner experiences in a fast-paced, dynamic environment.
Working at the intersection of operational excellence and strategic planning, you'll be responsible for both "run-the-business" tasks and strategic initiatives. Your ability to multitask in an environment with numerous demands while maintaining the highest standards with our internal stakeholders and external partners will be essential. This role requires strong communication skills, business judgment, and a data-driven approach to identify and address customer pain points.
Key job responsibilities
- Facilitate relationships with third-party insurance partners and internal teams, driving cross-functional collaboration to support the product insurance purchase experience on Amazon.
- Manage program life-cycles, define objectives, and deliver projects to improve customer pain points within the larger Insurance and Payments organization.
- Identify operational gaps and develop requirements for new projects, applying relevant tools and mechanisms to measure progress.
- Resolve customer-impacting issues and work with internal teams to improve product insurance customers' experience through standardized processes improvements and automation.
- Develop and analyze metrics to assess performance trends, conduct deep dives in all areas of product responsibilities, and demonstrate significant annual efficiency improvements.
In this role, you'll start your day monitoring key metrics and addressing any urgent customer or technical escalations from our insurance partners. You'll collaborate with internal stakeholders like Product, Marketing, Legal, Engineering, and Customer Service teams to improve the product insurance experience on Amazon. Throughout your day, you'll balance tactical operations support with strategic project work—perhaps leading a cross-functional meeting to address customer friction points, analyzing performance data to identify improvement opportunities, or documenting process enhancements to ensure scalability of our insurance products.
About The Team
Amazon Product insurance (PI) is a young and dynamic program in Europe, active in the UK, Germany, France, Italy and Spain. Along with internal and external partners, we are re-defining the product insurance program (i.e., extended warranty, accidental damage, and theft) and customer experience on insurance, disrupting the way traditional product insurance services are acquired and delivered and creating a new portfolio of services.
Basic Qualifications
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
Preferred Qualifications
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon EU SARL (UK Branch)
Job ID: A10528231
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon EU SARL (UK Branch)
Job ID: A10528231
This description is the source posting as it read when we added it. We are not affiliated with Amazon, so check their own site for the current details.
Where this offer sits in the market
SOC 1139 · UK · ONS ASHE 2025 · ~128k in sampleP25 £57kP75 £104k
£44kmedian £80kgoing rate £75k£129k
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Browse more sponsored jobs at AmazonAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Amazon holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1139 going rate of £74,700. New-entrant and shortage discounts can lower it.