Programme Manager

This role is tackling a complex upgrade challenge. Over time, heavy customizations have made it difficult for customers to adopt new product versions. The Lean Programme Manager will coordinate a strategic plan with engineering to streamline the upgrade path, ensuring customers can access the latest features, reducing churn.

Responsibilities

• Lead the Upgrade Strategy; Own the end‑to‑end programme to simplify and streamline the upgrade path across all product lines.
• Coordinate Cross‑Functional Delivery; Partner with Engineering, Product, Architecture and Customer teams to align priorities, dependencies and timelines.
• Reduce Customisation Complexity; Work with engineering leads to identify, phase out or standardise legacy customisations that block upgrade adoption.
• Define Governance & Reporting;Establish programme governance, cadence, KPIs, dashboards and executive reporting to track progress and risks.
• Manage Risks & Dependencies; Proactively surface technical, operational and customer‑impact risks and drive mitigation plans.
• Improve Customer Upgrade Adoption; Ensure customers can access new versions quickly by removing friction points and coordinating rollout readiness.
• Drive Continuous Improvement; Use insights from each upgrade cycle to refine processes, tooling and cross‑team collaboration.
• Act as the Strategic Bridge; Translate technical complexity into clear business impact for senior leadership and commercial teams.

Qualifications

• Programme Leadership; Proven ability to lead multi‑quarter, multi‑team transformation programmes with measurable outcomes.
• Exensive Agile and Lean experience.
• Technical Understanding; Strong grasp of software architecture, versioning, customisations and upgrade lifecycle challenges.
• Change & Transformation; Experience driving process simplification, standardisation and adoption across engineering and customer‑facing teams.

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