At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
We are part of an inspiring and caring global community that celebrates diversity, individuality and collaboration. We encourage colleagues to step beyond their comfort zones, offering the resources, flexibility and support needed to enable professional and personal growth while recognising the value of every contribution.
The Regional Operations Manager is responsible for ensuring the delivery of a market-leading Managed Equipment Service in line with contractual obligations, customer requirements and Siemens Healthineers’ core values. The role is accountable for achieving agreed Key Performance Indicators and other defined measures, while maintaining consistently high levels of customer satisfaction. The post holder will also ensure that financial targets, contractual commitments and agreed timescales are delivered effectively.
Main Tasks and Responsibilities
- Act as the senior Siemens Healthineers representative for designated accounts, with overall accountability for the operational and financial performance of contracts within the region.
- Develop, maintain and strengthen customer relationships at all levels, using performance data and feedback to identify opportunities to improve satisfaction and enhance partnership working.
- Provide leadership and line management to MES Manager(s) and associated teams in accordance with Siemens Healthineers policies, ensuring appropriate support, training, development and performance management.
- Deploy new operational strategies and project initiatives in alignment with GB&I, EMEA regional and global priorities.
- Ensure financial targets are achieved as a minimum, while identifying and maximising opportunities for contract extensions, change controls and wider contribution to ES financial performance.
- Apply LEAN principles to improve operational efficiency, enhance processes, control costs and deliver savings against budget.