Regional Team Lead – Vfast Engineering

Department: Technical Operations

Reports to: Head of Engineering

Hours: Monday to Friday, 09:00–17:30, with planned out-of-hours work, flexible overtime, travel, and participation in the on-call rota.

Role Overview

The Regional Team Lead is a senior field engineering role responsible for delivering exceptional service across the VFAST network while acting as the regional technical lead for engineering activities.

The role combines hands-on engineering with leadership responsibilities, ensuring installations, maintenance, fault resolution and infrastructure upgrades are delivered safely, consistently and to our engineering standards.

Working closely with the other Engineering Lead, Service Delivery, Projects, Network Engineering and Commercial teams, the Regional Team Lead will provide technical guidance, mentor engineers, maintain quality standards, and help drive continuous improvement across the regional engineering operation.

Supporting our company values of:

PACE

·Respond rapidly to customer-impacting incidents.

·Deliver installations and maintenance efficiently whilst maintaining quality.

·Adapt to changing priorities and operational requirements.

EXCELLENCE

·Lead by example through high engineering standards and professionalism.

·Drive consistency, quality and continuous improvement.

·Take ownership of regional engineering standards and customer experience.

TOGETHER

·Support and develop fellow engineers.

·Collaborate across Engineering, Service Delivery, Projects and Technical teams.

·Share knowledge and promote best practice across the business.

Key Responsibilities

Regional Engineering Leadership:

·Act as the senior engineering lead within the assigned region.

·Lead by example through professionalism, technical expertise and customer service.

·Provide day-to-day technical guidance and support to regional engineers.

·Escalate technical, operational and customer risks where appropriate.

·Support engineering resource planning alongside Service Delivery.

Engineering Delivery:

·Deliver installations, maintenance, upgrades and fault resolution across VFAST infrastructure.

·Undertake complex engineering activities where senior technical knowledge is required.

·Support infrastructure expansion, park upgrades and network improvement projects.

·Ensure all work is completed safely, efficiently and in accordance with company standards.

Quality Assurance:

·Carry out regular quality inspections of completed engineering work.

·Ensure installations comply with company build standards, documentation and H&S requirements.

·Identify recurring quality issues and implement corrective actions.

·Promote a culture of continual improvement and engineering excellence.

·Support post-installation reviews and lessons learned activities.

Training & Mentoring:

·Mentor and coach new and existing engineers.

·Support onboarding of new starters.

·Deliver practical field-based technical coaching.

·Assist with competency assessments and skills development.

·Promote continuous learning and professional development across the regional team.

Operational Excellence:

·Ensure accurate completion of engineering documentation and job records.

·Support stock control and equipment management.

·Assist in developing and improving engineering processes and working practices.

·Promote consistency across all regional engineering activities.

·Contribute to regional performance reporting and continuous improvement initiatives.

Health, Safety & Compliance

·Lead by example in maintaining the highest standards of Health & Safety.

·Ensure compliance with all company policies and safe systems of work.

·Carry out risk assessments where required.

·Report hazards, incidents and near misses promptly.

·Promote safe working practices across the regional team.

Collaboration

·Act as the link between Field Engineering, Service Delivery, Projects and Network Engineering.

·Support customer communications where technical input is required.

·Assist Project Managers with surveys, planning and technical delivery.

·Work collaboratively with internal teams to improve service delivery.

Operational Requirements

The Regional Team Lead will be expected to:

·Participate in the company on-call rota.

·Be available for planned out-of-hours engineering works.

·Work flexible overtime where operational requirements dictate.

·Travel extensively throughout their assigned region and nationally where required.

·Occasionally stay overnight when supporting major projects or business requirements.

Skills & Experience

Essential:

·Strong experience within ISP, wireless networking or telecommunications engineering.

·Excellent understanding of WiMAX, wireless broadband and networking technologies.

·Experience installing and maintaining Ubiquiti and MikroTik infrastructure.

·Strong fault-finding and diagnostic skills.

·Experience mentoring or supporting junior engineers.

·Excellent customer service and communication skills.

·Full UK Driving Licence.

Desirable:

·Fibre optic installation and testing experience.

·Network routing knowledge.

·Experience with GPON and Ethernet technologies.

·Ubiquiti and MikroTik certifications.

·Working at Height certification.

·IPAF, PASMA or MEWP qualifications.

·First Aid qualification.

Key Competencies

·Technical Leadership

·Coaching & Mentoring

·Quality Assurance

·Customer Focus

·Problem Solving

·Decision Making

·Communication

·Teamwork

·Ownership & Accountability

·Continuous Improvement

·Health & Safety Awareness

·Time Management