Relationship Manager

Role Overview

We are looking for a proactive and relationship-focused Relationship Manager to join our team. In this role, you will be responsible for managing and maintaining relationships with a portfolio of third-party partners, ensuring exceptional service delivery and a positive partner experience. Acting as the primary point of contact, you will work collaboratively with internal teams and external stakeholders to build strong, long-term partnerships, provide ongoing support, and ensure partner needs are met effectively.

Key Responsibilities

• Manage and maintain relationships with third-party partners, suppliers, and stakeholders.
• Act as the main point of contact for allocated accounts, responding to enquiries professionally and efficiently.
• Deliver an excellent partner experience through effective relationship management and regular communication.
• Conduct regular account reviews and service meetings to discuss performance and address any concerns.
• Identify opportunities to enhance partner engagement and improve service delivery.
• Work closely with internal teams to ensure seamless and consistent outcomes for partners.
• Monitor and analyse partner feedback, recommending and supporting improvements where appropriate.
• Maintain accurate account records and provide regular reporting on account activity, service levels, and performance.
• Build trusted partnerships through a proactive, responsive, and customer-focused approach.
• Support the retention and ongoing satisfaction of existing partners.

Knowledge, Skills & Experience

Essential:

• Experience in Relationship Management, Account Management, or Customer Success.
• Proven ability to build and maintain strong professional relationships.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.

Desirable

• Experience managing third-party suppliers or client relationships.
• Knowledge of FCA-regulated environments

Why Join Us?

At Ascent, we pride ourselves on creating a supportive, inclusive, and collaborative environment where your contributions truly make a difference. We are committed to helping our people grow, offering professional development opportunities and a culture built on fairness, integrity, and customer care.

The Company

Part of the Lantern Group, Ascent is one of the UK’s largest specialist debt recovery law firms, widely recognised as a market leader in the provision of high-quality, ethically-led services, and in customer engagement and rehabilitation.

What We Offer:

• A friendly, team-focused workplace
• Opportunities for career progression and professional development
• A competitive benefits package, including:
• Company pension scheme
• Generous holiday allowance, plus bank holidays (with the option to purchase additional days)
• Health cash plan
• Life Assurance
• Critical illness cover
• Employee Assistance Programme (EAP)
• Discounts on online shopping and gym memberships
• Cycle-to-work scheme
• Refer a friend
• Feedback recognition Scheme