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Repair Operations Manager
SepuraCambridge, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 1121 is an eligible occupation, but we classified this role with low confidence (43% match). If the code is right — and Sepura is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
The Repair Operations Manager is accountable for the end-to-end performance of Sepura’s repair service operations, ensuring delivery against customer service level agreements, operational KPIs, and financial targets. The role owns the operational management of the Cambridge Service Centre, driving capacity planning, process optimisation, and continuous improvement to ensure a scalable, efficient, and compliant repair service.
This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager Will Be Responsible For
This position plays a key role in aligning operational capability with Sepura’s business objectives, customer expectations, and product lifecycle requirements, working cross-functionally with Engineering, Operations and Commercial teams as well as Partner networks.
The Repair Operations Manager Will Be Responsible For
- Own end-to-end delivery of repair services against SLA, quality, cost, and turnaround targets
- Define and manage operational KPIs and ensure performance is tracked and improved
- Ensure capacity planning and resources are aligned to demand
- Drive operational efficiency, productivity, and throughput improvements
- Oversee the technical capability of the repair function, ensuring robust fault-finding, diagnostic processes, and engineering standards are in place
- Own service reporting and contribute to operational reviews
- Support commercial activities including tenders, pricing, and service proposals
- Ensure compliance across both Sepura and partner repair operations
- Manage budgets, cost control, and efficiency improvements
- Oversee inventory and management of equipment within repairs
- Lead and develop the to grow team capability and manage performance
- Ensure continuous development of diagnostic methods, repair techniques, and technical knowledge within the team
- Drive a culture of accountability, collaboration, and continuous improvement
- Ensure compliance with ISO9001, H&S, environmental and security requirements
- Monitor operational performance against SLA and KPI targets taking proactive action to address issues
- Review capacity planning and resource allocation against demand forecasts
- Lead daily/weekly operational reviews and escalation management
- Engage with key customers and internal stakeholders on service performance
- Drive continuous improvement initiatives and track implementation outcomes
- Ensure compliance, audit readiness, and process adherence across operations
- Support cross-functional coordination (Engineering, Supply Chain, Commercial and Customer Support)
- Oversee the system workflow performance and reporting accuracy
Must-haves
What you need to succeed:
- Degree in an engineering or related technical subject, or equivalent level of professional experience gained within an electronic repair or manufacturing environment
- Proven experience managing end-to-end service or production operations in a workshop environment
- Demonstrated ownership of operational KPIs, budgets, and performance improvement
- Experience driving continuous improvement (Lean / Six Sigma / CI methodologies desirable)
- Strong stakeholder management across technical and commercial functions
- Experience working with customer facing teams to support customers in a B2B environment
- Proficient with Microsoft Office applications, including for managing communications and data analysis
- Commercial awareness to managing costs and pricing for services.
- Formal qualification in electronics or a related discipline (e.g. ONC/HNC/HND, degree, or equivalent technical certification)
This description is the source posting as it read when we added it. We are not affiliated with Sepura, so check their own site for the current details.
Where this offer sits in the market
SOC 1121 · UK · ONS ASHE 2025 · ~406k in sampleP25 £43kP75 £85k
£31kmedian £59kgoing rate £55k£122k
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Does this job guarantee visa sponsorship?
Not necessarily. Sepura holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1121 going rate of £55,000. New-entrant and shortage discounts can lower it.