Returns Administrator - FTC 17 Months
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
Our predicted code SOC 4159 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely for this exact role. Classifications are algorithmic — check the occupation eligibility rules and confirm with the employer.
About the role
Glen Dimplex Group is a world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions in domestic appliances, cooling and ventilation. Dimplex is part of the Glen Dimplex Group. We design, develop and deliver innovative heating and ventilation solutions in all sectors in which we operate.
Main Purpose of Role
The role of a Returns Administrator is to deal with incoming customer enquiries, arrange collections of stock from customers and liaise with the sales force & other internal departments as appropriate.
We are looking for a qualified person to join our Returns Administration team and help us achieve our goals. You will serve as a point of contact for customers with queries about stock collections.
Key Accountabilities
- To co-ordinate and communicate with other departments within GDHV to ensure that customer requirements are met within the required timescales.
- Process collections from customers within agreed timescales meeting customer requirements.
- To follow up on failed collections and maintain appropriate spreadsheets within the department to ensure necessary action is taken to predetermined timescales.
- To respond to customer enquiries in a professional and efficient manner by phone and email as appropriate and to identify and resolve all customer issues, delivering outstanding customer service
- To assist the Department in developing cross team co-operation and liaison with all departments.
- To undertake any ad hoc tasks that may be necessary as specified by the Returns Team Lead deliver exceptional customer service.
Skills, Knowledge and Experience
- Microsoft Office
- SAP
- Previous experience in similar position, data entry, answering incoming telephone calls.
You will be required to travel to customers on occasions
Glen Dimplex Values
Skills
At Glen Dimplex we are proud of our Company Values, which are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
- Think Customer
- Care About People
- Value Innovation
- Keep It Simple
This job description has been designed to indicate the general nature and level of work performed by employees within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
This description is the source posting as it read when we added it. We are not affiliated with Dimplex UK, so check their own site for the current details.
Where this offer sits in the market
SOC 4159 · UK · ONS ASHE 2025 · ~400k in sampleSimilar sponsored roles
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Browse more sponsored jobs at Dimplex UK →About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Dimplex UK holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.