Sales Executive - Membership Recruitment

JOB TITLE: Sales Executive, Membership Recruitment - Initial 6 month contract

REPORTING TO: Sales Manager

LOCATION: Central London (Farringdon) - hybrid working - at least 40% in the London office Or Leeds – hybrid – at least 20% in the Leeds office

HOURS: Full-time (9.00pm - 5.00pm)

SALARY: Competitive with a generous incentive scheme

About the FMB

Join our 7 strong sales team and be part of The Federation of Master Builders (FMB) the largest trade association in the UK construction sector, representing nearly 7,000 small and medium-sized building companies. For 80 years, the FMB has championed continuous improvement in the building industry, and for Master Builder companies to be recognised as a badge of quality.

Our organisation’s culture is shaped by our three core values:

· Integrity – to be honest, fair, impartial and decent

· Inclusivity – to allow everyone to be themselves in a supportive and positive working environment

· Innovation – to encourage original and creative thinking.

About the role and key responsibilities

Join our dynamic Sales team and play a key role in growing FMB membership by engaging with prospective members and promoting the value of our products and services.

As a Sales Executive – Membership Recruitment, you will be responsible for identifying and qualifying new opportunities, managing enquiries, preparing tailored proposals, maintaining accurate CRM records, and guiding applicants through the membership application process. Your excellent communication skills, customer-focused approach, and ability to build strong relationships will help deliver an outstanding applicant experience while contributing to the achievement of membership growth targets.

Key Skills

Increase the FMB’s membership base by selling membership as set out in the integrated marketing and sales strategy utilising a combination of inbound and outbound sales communication techniques.

· Take responsibility for individual sales to ensure initial interest is converted to full membership within the expected timeframes.

· Ensure you remain up to date with the full range of products and services available to FMB members.

· Ensure all potential FMB members receive a positive sales experience.

· Keep the CRM up to date and maintain an accurate sales activity record.

· Comply with required reporting within specified timeframes.

· Attend builder exhibitions and other related events.

· Create bespoke sales proposals.

· Achieve individual sales target.

· Undertake any other duties which reasonably fall within the remit of the role.

· To safeguard members and others personal data, in accordance with all relevant Data Protection legislation, including the General Data Protection Regulations (GDPR) in force from May 2018. To participate in all training and guidance offered by FMB on GDPR, and to keep this knowledge up to date.

Person specification

You ideally have:

Key experiences

· Proven experience of selling products and services to individuals / SMEs through telephone sales.

· Experience of cold calling as well as following up on warm leads.

· Sound knowledge of Microsoft Excel and Word.

· Experience of CRM systems - ideally Microsoft Dynamics.

Skills and aptitudes

· Excellent communication skills, both written and verbal.

· Excellent telephone manner.

· Has the tenacity to complete the sales process but in a way which builds a positive image of the FMB.

· Self-motivated individual.

· A motivated and results-driven approach, with excellent questioning and listening skills, the ability to build strong relationships, identify customer needs, and consistently achieve or exceed sales targets through effective planning, organisational skills, and customer-focused selling.

· Demonstrates excellent prioritisation and time management skills, with the ability to manage workloads and deliver sales results in a fast-paced environment.

· Able to work effectively within a team.

· Willing to keep up to date with products and services.

Our offer to you

We are proud to have achieved ‘Gold’ status in the Investors in People (IiP) accreditation, which recognises companies that make a clear commitment and investment in supporting their employees and creating a better, more productive workplace.

FMB employee benefits include:

• Flexible working arrangements, including options around hybrid working and flexible start and finish times.

• Annual leave of 25 days (plus office closure between Christmas and New Year).

• Generous contributory pension scheme (9%)

• Season ticket loans.

• Holiday banking scheme (after one year’s service).

• Employee assistance programme.

• Allowance of £90 towards glasses required specifically for DSE work.

• Generous death in service benefit which amounts to four times annual salary.