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Second Line IT Engineer
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 5244 is an eligible occupation, but we classified this role with low confidence (42% match). If the code is right — and ASK4 is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Are you a technically strong IT professional who thrives on solving complex problems and delivering excellent client experiences? If so, this could be the role for you.
In this role, you will be part of the second line technical support team, taking ownership of escalated issues, supporting client IT systems, and delivering small to mid-sized projects independently. You will work closely with clients and internal colleagues, making a real difference to the service experience of our customers across our managed properties
.
Key Responsibiliti
- esResolve escalated technical issues end-to-end, collaborating with wider technical, account, and operations colleagues as need
- edCarry out server software installations, updates, and configuration across client environmen
- tsDeliver small to mid-sized development projects independently, and contribute to larger initiatives alongside senior colleagu
- esAttend client sites across the UK for on-site work and urgent fixes as the primary resource, with the expectation of regular national travel and the potential for travel throughout the EU (a valid driving licence and access to a car with business insurance is require
- d)Maintain accurate records within the ticketing system, ensuring all actions, notes, and time are logged correct
- lySupport clients with information requests, audit queries, and ISO certification requiremen
- tsCreate and maintain technical documentation and contribute to system-wide infrastructure decisio
- nsSupport client relationship management alongside the Customer Success Management te
- amAct as additional resource for inbound calls when the first line team is unavailab
le
About
You
Essen
- tialStrong working knowledge of Microsoft Windows Server and Active Direc
- toryGood experience with SSL/TLS certificates, including acquisition, renewal, and installa
orms
Desi
- rableExperience in an MSP or similar enviro
- nmentAdditional European lang
- uagesProactive attitude and a drive to take initi
- ativeStakeholder awareness and an understanding of client and business prior
- itiesProject delivery experience and a continuous learning mi
This description is the source posting as it read when we added it. We are not affiliated with ASK4, so check their own site for the current details.
Where this offer sits in the market
SOC 5244 · UK · ONS ASHE 2025 · ~9k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at ASK4About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. ASK4 holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 5244 going rate of £41,700. New-entrant and shortage discounts can lower it.