Senior Major Incident Manager
CapitaBelfast, Northern Ireland, United Kingdom
Added 22 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£44,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 3534 is an eligible occupation, but we classified this role with low confidence (42% match). If the code is right — and Capita is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Office based - Belfast Command Hub
(with on-call requirements)
Permanent
As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response.
We’re looking for a highly experienced Senior Major Incident Manager to join and lead the team.
You'll be responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation.
You will act as an escalation point for complex or time‑critical major incidents, support team members during high‑severity events, and ensure service delivery meets expectations.
Successful candidates must be eligible for SC clearance.
At Capita, we live by our values: 🤝 Customer First, Always; 🧑💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.
Job Title
Senior Major Incident Manager
Job Description
What You’ll Be Doing
(with on-call requirements)
Permanent
As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response.
We’re looking for a highly experienced Senior Major Incident Manager to join and lead the team.
You'll be responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation.
You will act as an escalation point for complex or time‑critical major incidents, support team members during high‑severity events, and ensure service delivery meets expectations.
Successful candidates must be eligible for SC clearance.
At Capita, we live by our values: 🤝 Customer First, Always; 🧑💻 Fearless Innovation; ✅ Achieve Together; 💙 Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results.
Job Title
Senior Major Incident Manager
Job Description
What You’ll Be Doing
- Leading and supporting the Major Incident Management team.
- Ensuring all incidents progress through to resolution within SLAs.
- Managing escalations when required. Delivering executive summaries during P1 incidents.
- Producing weekly and monthly MI reporting.
- Updating and maintaining process documentation.
- Driving continuous improvement across the MIM function.
- Providing leadership, mentoring, and coaching.
- Collaborating with cross‑functional teams.
- Escalating issues to the Head of Major Incident Management.
- Managing team performance and reporting quality.
- Identifying future skills requirements.
- Expanding knowledge across Capita services.
- Significant experience in major incident management in complex environments.
- Competent in delivering executive summaries during P1 incidents.
- Strong background in ITIL‑aligned Incident Management.
- Experience supporting both public‑sector and private‑sector clients.
- Knowledge of ITSM tools.
- Experience with Microsoft 365 including SharePoint and Teams.
- Understanding of incident and problem management interaction.
- ITIL awareness.
- Strong documentation and communication skills.
- Ability to stay calm and make decisions under pressure.
- Strong leadership and people‑management.
- Excellent stakeholder engagement.
- Analytical problem‑solving skills.
- Continuous‑improvement mindset.
Customer First Always
Ensuring timely resolution of incidents within SLA.
Fearless Innovation
Driving continuous improvement.
Achieve Together
Leading, mentoring, and coaching the team.
Everyone is Valued
Creating a supportive environment during critical incidents.
Join Capita – Where Innovation Meets Opportunity
Capita is a dynamic leader in consulting and digital services, helping some of the UK’s most recognized organisations transform and thrive. We use cutting-edge technology and fearless innovation to create smarter, more efficient solutions that make a real difference. Our work spans diverse sectors—government, healthcare, education, and finance—offering you the chance to contribute to projects that impact millions of lives. At Capita, you’ll be part of a collaborative, forward-thinking team that values creativity, growth, and inclusion.
We’re committed to your development and success, providing opportunities to learn, progress, and shape better outcomes for customers and communities. If you’re ready to make an impact and grow your career, Capita is the place for you. Check out our website
www.capita.com
What’s in it for you?
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Belfast
,
United Kingdom
Time Type
Full time
Contract Type
Permanent
What’s in it for you?
- 💻 Office based Belfast
- 💰 Competitive Salary - on call allowance
- 🌴 23 days’ holiday, rising to 27 (pro rata) – plus the option to buy more after qualifying period
- ❤️ Paid volunteering day with a charity of your choice
- 🍼 Generous family leave policies – including 15 weeks’ fully paid maternity, adoption, and shared parental leave
- 🚴♀️ Cycle2Work scheme, pension, life assurance, and more
What We Hope You’ll Do Next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We are committed to building a workforce that reflects the diversity of the communities we serve. As part of our strategic goals, we are focused on accelerating gender and ethnic representation in leadership roles. We warmly encourage applications from women and individuals from Black, Asian, and other ethnic minority backgrounds.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
Location:
Belfast
,
United Kingdom
Time Type
Full time
Contract Type
Permanent
This description is the source posting as it read when we added it. We are not affiliated with Capita, so check their own site for the current details.
Where this offer sits in the market
SOC 3534 · UK · ONS ASHE 2025 · ~123k in sampleP25 £37kP75 £61k
£30kmedian £46kgoing rate £45k£80k
Similar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at CapitaAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Capita holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 3534 going rate of £44,700. New-entrant and shortage discounts can lower it.