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Senior Modern Workplace Engineer
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 5223 is an eligible occupation, but we classified this role with low confidence (40% match). If the code is right — and Aspire Technology Solutions is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand!
About The Role
We are looking for a Senior Modern Workplace Engineer with a solid technical background and a passion for problem-solving.
Working alongside the wider Service Desk, you will work towards continually driving home technical solutions whilst putting our customers needs first. You will be delivering exceptional customer service for cases which have been escalated to you by our Modern Workplace Engineers. This could involve fixing a technical fault, answering a query, resolving escalation, performing trend and root cause analysis anything that is needed to allow the user to return to work.
Our ideal candidate would be an experienced engineer who is an instinctive problem solver and able to drive technical solutions. Strong communication skills will help you to diagnose the customers issue and explain technical issues in a way that non-experts can understand. Efficiency is also important to succeed, as you will be managing a diverse workload.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you in diagnosing and fixing customer problems remotely. Customer service is key to success in the role living our values are woven through everything we do to guarantee that our service delivery is second to none.
What You Will Be Doing
- Providing day-to-day IT support for a large and diverse customer base through remote diagnosis, troubleshooting and resolving tickets in relation to issues with the following:
- Software installation and configuration
- Dealing with bespoke client software
- Operating system configuration
- Local machine performance
- InTune / Mobile Device Management
- Entra ID
- Microsoft Azure
- Develop and maintain strong working relationships with your team, 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders and teams across the Aspire network.
- Working to SLAs for incidents and requests, prioritising and managing workload effectively, managing several open escalated incidents and requests whilst following existing procedures and best practices.
- Support continual improvement by identifying opportunities for improvement and efficiency including automation of manual processes.
- You will proactively identify areas of improvement in customer environments, internal team processes and or systems.
- You will document fixes and solutions that you have implemented for repeat and major problems, ensuring that the information is disseminated through the wider team to ensure knowledge transfer.
- Demonstrable knowledge or experience in Technical Support, Service Desk and/ or IT roles.
- Hands on, demonstrable experience working with Entra ID.
- Hands on experience working with InTune (MDM) incl. Windows, Apple and Android deployment, setup and troubleshooting.
- Experience working with IT infrastructure including Active Directory permissions, security, desktops, firewalls, and peripheral equipment such as printers and mobile devices.
- Strong problem-solving and troubleshooting skills with the ability to take action.
- Excellent communication skills and the ability to build strong relationships with colleagues and customers at all levels, to diagnose issues and resolve issues.
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
Starting salary, £30,000 to £44,000 per annum (depending on experience)
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart we strive to look after our people in the best way we can!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
You will be based at Aspires Leeds office, with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday.
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each others differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
- Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what youre looking for in your next role.
- Successful candidates will be invited to an interview with the Hiring Manager.
- If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
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This description is the source posting as it read when we added it. We are not affiliated with Aspire Technology Solutions, so check their own site for the current details.
Where this offer sits in the market
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Aspire Technology Solutions holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 5223 going rate of £41,700. New-entrant and shortage discounts can lower it.