Senior Parts Specialist

Role: Senior Parts Specialist

Location: Aldridge, Unit 4 Beecham Business Park, Northgate, Aldridge, Walsall WS9 8TZ

Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday 

Salary: Up to £36,000 pa DOE 

Are you an experienced parts professional with a passion for customer service and operational excellence? We're looking for a Senior Parts Specialist to play a key role in supporting customers, engineers, and workshop operations through accurate parts identification, ordering, stock management, and technical support.

What You'll Be Doing

• Managing parts orders for customers, engineers, and maintenance contracts
• Identifying and sourcing the correct parts using technical catalogues and systems
• Processing quotations, orders, returns, and warranty claims accurately and efficiently
• Maintaining stock control and carrying out regular stock checks
• Providing excellent customer service and technical support via phone and email
• Supporting colleagues and contributing to a high-performing team environment
• Monitoring stock holding values and reporting on warranty return activity

What We're Looking For

• Previous experience in parts, inventory, administration, or a customer-facing technical role
• Strong attention to detail and organisational skills
• Excellent communication and customer service abilities
• Confident using Microsoft Office, particularly Word and Excel
• Ability to prioritise workloads and perform well under pressure
• A proactive, self-motivated approach with a strong team ethic

We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Why You'll Love Working Here

• 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.

Please don't delay your application, this role could be filled at any time for the right candidate.

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