Senior Product Manager, Digital Identity and Authentication

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Product Manager to lead the development and commercialisation of HSBC’s digital identity and authentication solutions within Transaction Banking, driving innovation, operational excellence, and risk management across Client Connectivity.

In this role, you'll be responsible for defining and delivering the product roadmap for digital identity and authentication solutions serving corporate and institutional clients. You will oversee product lifecycle management, manage product risks, and partner with business and control functions to shape solutions that underpin secure, seamless client journeys.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In This Role You’ll

• Develop and execute a strategic product roadmap, ensuring alignment with evolving client needs, regulatory requirements, market infrastructure changes, and emerging technologies
• Set direction for new product solutions and enhancements by prioritising delivery, monitoring progress, and ensuring visibility across stakeholder groups

Champion collaboration with market management, technology, cyber security, fraud, risk, and compliance teams to translate requirements and threats into actionable product solutions

Oversee product governance, including regular reviews of performance, financial metrics, and closure of risk-related issues impacting operational efficiency

Drive commercialisation initiatives to maximise uptake, partnering with frontline and business readiness teams

Maintain strong communication on product developments, connecting digital identity initiatives to broader Client Connectivity strategy

To be successful in this role you should meet the following requirements:

• Knowledge and hands-on experience in digital identity, authentication, and digital channels, preferably within a corporate banking environment
• Expertise in authentication concepts and regulatory application
• Prior success in product/channel management, with the ability to deliver and commercialise digital capabilities or service enhancements
• Experience navigating complex, regulated environments and collaborating across risk, compliance, cyber security, and technology teams
• Exposure to Agile or Scaled Agile delivery environments and familiarity with delivery team roles
• Exceptional communication skills, with ability to simplify complex ideas and use client-centric language
  
  

This is a hybrid role based in London.

London office relocation: Between January and April 2027, many office-based HSBC employees in London will move from either 8 Canada Square or Queen Victoria Street to one of our new sites at St. Paul’s or Canary Wharf. Depending on when they join, successful candidates may start at an existing office before moving or join directly at a new location. The specific location cannot be confirmed at advert stage and will be discussed during the recruitment process. This does not apply to branch-based or HSBC Innovation Bank roles.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com .