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Senior ServiceNow Certified Technical Architect
CognizantManchester, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£54,900
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 2133 is an eligible occupation, but we classified this role with low confidence (49% match). If the code is right — and Cognizant is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Role: ServiceNow Certified Technical Architect
Location: Manchester
A ServiceNow Certified Technical Architect (CTA) in the telecom domain aligns platform capabilities with rigorous telecommunications and Operations Support Systems (OSS/BSS) needs. They define platform roadmaps, lead implementations across multiple modules, and ensure scalable integrations while maintaining enterprise governance and security
Key Responsibilities
Telecommunications Specifics:
Location: Manchester
A ServiceNow Certified Technical Architect (CTA) in the telecom domain aligns platform capabilities with rigorous telecommunications and Operations Support Systems (OSS/BSS) needs. They define platform roadmaps, lead implementations across multiple modules, and ensure scalable integrations while maintaining enterprise governance and security
Key Responsibilities
Telecommunications Specifics:
- OSS/BSS Integration: Architect seamless integrations between ServiceNow and complex telecom billing, provisioning, and inventory systems (e.g., TM Forum Open APIs).
- Network & Service Management: Leverage ServiceNow’s Telecommunications Network Inventory (TNI) and Customer Service Management (CSM) modules to streamline service fulfillment and assurance.
- Telecom Lifecycle: Design workflows tailored to telco processes, including order management, broadband provisioning, fault resolution, and B2B/consumer customer journeys.
- Serve as the technical authority on ServiceNow architecture, design, and best practices.
- Define and drive the overall platform strategy, roadmap, and governance.
- Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
- Ensure platform scalability, security, performance, and integrations with other enterprise systems.
- Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
- Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
- Mentor and guide ServiceNow developers and administrators on technical best practices.
- Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
- Technical Authority: Define the overall ServiceNow architecture and roadmap, ensuring alignment with broad business objectives.
- Platform Governance: Establish architectural standards, reusable design patterns, and deployment guidelines for developers.
- Technical Escalation: Serve as the ultimate decision-making authority on platform scalability, security, and performance.
- Cross-Module Design: Architect solutions spanning IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and custom applications via App Engine.
- Data & CMDB: Anchor platform designs around the ServiceNow Common Service Data Model (CSDM) to ensure data accuracy and operational stability.
- Workshops & Planning: Lead technical design workshops, translating high-level business requirements into actionable architectural blueprints.
- Team Guidance: Mentor and provide technical leadership to development teams, administrators, and business analysts.
- Release Management: Monitor new ServiceNow product releases and marketplace solutions to continually recommend platform enhancements.
- Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
- Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
- Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model.
- Knowledge of ITIL/ITSM processes and best practices.
- Experience designing and implementing CMDB and Discovery.
- Excellent problem-solving, communication, and stakeholder management skills.
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS) in multiple modules.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Technical Architect (CTA) or progress toward certification.
- Experience with Agile/Scrum delivery methodologies.
- Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT ecosystems.
This description is the source posting as it read when we added it. We are not affiliated with Cognizant, so check their own site for the current details.
Where this offer sits in the market
SOC 2133 · UK · ONS ASHE 2025 · ~163k in sampleP25 £46kP75 £82k
£36kmedian £60kgoing rate £55k£100k
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Does this job guarantee visa sponsorship?
Not necessarily. Cognizant holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2133 going rate of £54,900. New-entrant and shortage discounts can lower it.