Senior Team Manager Customer Delivery (Payroll)
Added 25 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 4122 (85% match) is an eligible occupation, with a going rate of £41,700, and Network Rail is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 1139 (Functional managers and directors not elsewhere classified., If managing multiple teams and strategic delivery dominates over payroll expertise). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Who We Are
Join Network Rail! Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
About The Role
This role sits within Business Services, Route Services at Network Rail. Business Services is made up of two sub-business units, including Shared Services, which plays a vital role in supporting the wider organisation. Shared Services delivers efficient, high-quality operational support, driving consistency and value through streamlined processes and economies of scale. The team works collaboratively to provide reliable services to both internal stakeholders and external customers, ensuring the business operates effectively.
This is a key leadership role responsible for managing a team of people managers and payroll professionals, driving operational performance, continuous improvement, and exceptional customer service. You will work closely with internal stakeholders, customers, and third-party providers to ensure payroll services meet business requirements while maintaining compliance with relevant legislation and company policies.
If you are a strong people leader with a passion for service excellence, operational delivery, and developing high-performing teams, we'd love to hear from you.
Join Network Rail! Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving and efficiently across the country. When you join us, you're not just part of a team- you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
About The Role
This role sits within Business Services, Route Services at Network Rail. Business Services is made up of two sub-business units, including Shared Services, which plays a vital role in supporting the wider organisation. Shared Services delivers efficient, high-quality operational support, driving consistency and value through streamlined processes and economies of scale. The team works collaboratively to provide reliable services to both internal stakeholders and external customers, ensuring the business operates effectively.
This is a key leadership role responsible for managing a team of people managers and payroll professionals, driving operational performance, continuous improvement, and exceptional customer service. You will work closely with internal stakeholders, customers, and third-party providers to ensure payroll services meet business requirements while maintaining compliance with relevant legislation and company policies.
If you are a strong people leader with a passion for service excellence, operational delivery, and developing high-performing teams, we'd love to hear from you.
- Contract type: Permanent
- Develop and lead a team of experienced payroll professionals responsible for query management, ad hoc business project support and the processes and controls across the wider Payroll operation in Network Rail Shared Services.
- Collaborate with Network Rail Shared Services teams and Human Resources teams to deliver a timely and accurate customer delivery expertise for Network Rail Shared Service, within a controlled and managed environment.
- Develop and continually improve relations with key stakeholders within the HR, Pension and Reward teams defining and embedding a customer centric culture where all team members consider the impact on customers and their future requirements.
- Direct and review all process and controls within payroll to maintain document standards, inline with audit requirements and standard operating procedures across all payroll teams.
- Drive empowerment and innovative thinking through the teams to deliver a continual reduction in payroll queries, increasing customer satisfaction.
- Drive continuous improvement and project delivery to support greater automation and efficiency in payroll process to drive down waste and rework. Overseeing weekly focus initiatives, coaching, and empowering team members to innovate existing processes.
- Support the customer delivery of ad hoc business requirements as per the Network Rail Shared Services calendar.
- Operate within the pre-agreed control framework; embed a control mind set amongst all stakeholders to reduce risk and control costs. Continually reviewing the framework for adherence, where gaps are identified, take personal ownership to define, socialise and embed improvements
Your Experience And Skills
What are we looking for?
Here are a few of the benefits we offer:
What are we looking for?
- Proven leadership experience within payroll, shared services, customer operations, or a similar service-delivery environment.
- Strong people management skills with experience leading both managers and operational teams.
- Demonstrated ability to deliver against performance, quality, and customer service targets.
- Excellent stakeholder management and communication skills.
- Strong analytical and problem-solving capabilities.
- Experience managing complex operational issues and customer escalations.
- Ability to lead change, drive continuous improvement, and embed best practice.
- Strong understanding of service management principles and performance management.
- Ability to prioritise effectively and operate in a fast-paced environment.
- Experience working within a large, complex organisation.
- Experience using payroll and HR systems.
- Lean, Continuous Improvement, or project management qualifications.
- Experience of wider payroll processes (HMRC reporting Tax & NIC etc)
- Degree or post grade equivalent in Human Resources/Reward & Benefits (MCIPD)
- ORACLE eBusiness Suite experience or similar
- Member of Chartered Institute of Personnel and Development (MCIPD)
Here are a few of the benefits we offer:
- 28-day annual leave with the option to buy and sell days
- Generous maternity, paternity, and adoption leave to support our employees during significant life moments
- Choice of pension schemes
- 75% discount of leisure travel for you and your family
- Private Healthcare (subject to T&Cs)
- 5 days paid volunteer or carers leave
- Up to 75% subsidised Rail and Underground travel
To find out more explore Working for Network Rail. Some of our roles require face to face Drugs & Alcohol testing. We will share further details with you as part of your formal offer. All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information. Our aim is to ensure your candidate experience is as positive as possible. If you require reasonable adjustments at any point, simply let us know and we'll do our best to assist you. Below are some examples of adjustments we can make:
- Changing a provision, practice or 'the way things are done' For example, we can give candidates extra time to complete online, tasks or interviews as needed.
- Changing a physical feature of our workplace For example, office/room layout can be adapted to accommodate individual needs.
- Providing extra equipment or assistance For example, we can provide sign language interpreters and support workers where needed. Alternative document formats can be made available.
This description is the source posting as it read when we added it. We are not affiliated with Network Rail, so check their own site for the current details.
Where this offer sits in the market
SOC 4122 · UK · ONS ASHE 2025 · ~178k in sampleP25 £27kP75 £40k
£23kmedian £32kgoing rate £42k£51k
Similar sponsored roles
See all UK visa jobs- Manchester Area, United Kingdom26 Aug
Accounts Payable Processing Assistant
ITV plc · Manchester Area, United Kingdom
- Manchester, England, United Kingdom26 Aug
Payroll Specialist
Co-operative Group Limited · Manchester, England, United Kingdom
- Manchester, England, United Kingdom26 Aug
Payroll Specialist - 12 month fixed term contract
Co-operative Group Limited · Manchester, England, United Kingdom
- Manchester, England, United Kingdom25 Aug
Payroll Apprentice
Arch UK Biocides Limited · Manchester, England, United Kingdom
- Manchester, England, United Kingdom25 Aug
Payroll & System Administrator
Rhenus Logistics Limited · Manchester, England, United Kingdom
- Manchester, England, United Kingdom25 Aug
EMEA Payroll Specialist
Arch UK Biocides Limited · Manchester, England, United Kingdom
About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Network Rail holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 4122 going rate of £41,700. New-entrant and shortage discounts can lower it.