Service Coordinator

Service Coordinator Location: London (On-site) Salary: £25,541 to £27,200 per annum, pro rata (plus ILW, if residing & working in London) Hours: 35 per week (Mon-Fri, 9am-5pm) Contract: Fixed term contract (until 31st March 2027 with possible extension subject to funding)   Are you ready to lead a team that helps people move from hospital to home with dignity and care?

Do you thrive in a fast-paced environment where no two days are the same? Are you passionate about supporting people in crisis and making a real difference in your community?  
As a Service Coordinator, you'll play a key role in helping people make a safe and successful transition from hospital to home. Leading a dedicated team of staff and volunteers, you'll ensure vulnerable people receive the practical and emotional support they need to regain confidence, maintain their independence, and avoid unnecessary hospital readmission. Working closely with hospitals, health and social care professionals, and community partners, you'll coordinate a service that delivers real impact when people need it most.
This is a highly visible, community-based role involving regular travel across across hospitals and partner organisations within the scheme's coverage area across London to meet service needs. You will also be expected to provide direct frontline support to service users when required, ensuring continuity of service during periods of staff absence or increased demand. You will also be expected to provide direct frontline support to service users when required, ensuring service continuity during periods of staff absence, annual leave, or increased demand.   What will a day in the life of a Service Coordinator involve?

• Acting as the main point of contact for hospital and community referrals.

Coordinating, supporting and motivating a team of staff and volunteers to deliver safe and effective services.

Building and maintaining relationships with hospitals, GP surgeries, community services and other external partners, while actively promoting the service through ward rounds, engagement with healthcare teams, presentations, and local networking activities.

Monitoring service delivery, maintaining accurate records and ensuring quality, safeguarding and health and safety standards are met.

Attending stakeholder meetings, reviewing service outcomes and supporting service development.

Providing frontline support when needed, helping service users transition safely home from hospital, assisting with practical tasks and offering reassurance and emotional support throughout their recovery journey.

Travelling regularly across London (scheme-specific locations) and supporting neighbouring services where required to meet operational needs.

To be a successful Service Coordinator, what will you need?

• Experience managing or supervising people and working in a team environment.
  
•  Strong communication and relationship-building skills, with the ability to engage confidently with health and social care professionals and other stakeholders.
• Experience coordinating competing priorities and responding effectively in a fast-paced environment.
• Confidence using IT systems and maintaining accurate service records.
• An understanding of safeguarding responsibilities and a commitment to ensuring the safety and wellbeing of vulnerable people.
• A willingness to travel extensively across London, adapting to changing service requirements.
• The ability to undertake practical frontline activities when required, including carrying shopping or equipment and supporting service users in the community.

Interested? The closing date for applications is 23.59 on Monday 24th August 2026. Interviews commencing shortly after this date.   Please note: This is an active, community-based role involving significant travel across London. The successful candidate must be comfortable travelling regularly between locations and undertaking occasional practical support duties to ensure continuity of service delivery.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) pro rata plus the option to buy extra leave.
• Pension Scheme: Up to 6% contributory pension.
• Recognition Platform: Managers can reward great work with retail vouchers. 
• Discounts: Discounts through our Reward Gateway, Blue Light Card, Tickets for Good, and more.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Learning & Development: A range of career and learning opportunities.
• Will Writing Service: Access to a free will writing service.
• Death in Service: A tax-free lump sum paid to your beneficiary in the event of your death.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders