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Service Delivery Manager
CGIReading, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
Our predicted code SOC 2132 (83% match) is an eligible occupation, with a going rate of £55,000, and CGI is a licensed sponsor. That is our reading of the published rules. Whether they issue a Certificate of Sponsorship is still their call.
About the role
Position Description
At CGI, we help deliver mission-critical services that support some of the UK's most important Space, Defence and Intelligence programmes. As a Service Delivery Manager, you will play a key role in ensuring complex support services remain reliable, available and operational throughout their lifecycle, helping customers achieve mission success while driving continual service improvement. Working as part of a collaborative team, you'll have the opportunity to take ownership of service outcomes, influence strategic supportability activities and contribute to innovative, high-value solutions in an environment that supports your professional growth and development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Please note: This role is primarily based five days per week in our Reading office, with occasional travel to our Corsham site as required.
Your future duties and responsibilities
As a Service Delivery Manager, you will act as the Contractor Integrated Logistics Support Manager (CILSM), serving as the primary point of contact for all Integrated Logistics Support (ILS) activities across a complex defence programme. You will be responsible for planning, developing, implementing and managing the support strategy to ensure delivered systems remain supportable, maintainable, available, reliable and cost-effective throughout their operational life.
Working closely with customers, engineering teams and operational stakeholders, you will lead service delivery activities, coordinate logistics engineering disciplines and ensure contractual obligations, industry standards and customer expectations are consistently met. You'll drive continual improvement, manage service performance, resolve complex operational issues and provide clear communication to senior stakeholders while supporting and developing your team.
Key responsibilities:
At CGI, we help deliver mission-critical services that support some of the UK's most important Space, Defence and Intelligence programmes. As a Service Delivery Manager, you will play a key role in ensuring complex support services remain reliable, available and operational throughout their lifecycle, helping customers achieve mission success while driving continual service improvement. Working as part of a collaborative team, you'll have the opportunity to take ownership of service outcomes, influence strategic supportability activities and contribute to innovative, high-value solutions in an environment that supports your professional growth and development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
Please note: This role is primarily based five days per week in our Reading office, with occasional travel to our Corsham site as required.
Your future duties and responsibilities
As a Service Delivery Manager, you will act as the Contractor Integrated Logistics Support Manager (CILSM), serving as the primary point of contact for all Integrated Logistics Support (ILS) activities across a complex defence programme. You will be responsible for planning, developing, implementing and managing the support strategy to ensure delivered systems remain supportable, maintainable, available, reliable and cost-effective throughout their operational life.
Working closely with customers, engineering teams and operational stakeholders, you will lead service delivery activities, coordinate logistics engineering disciplines and ensure contractual obligations, industry standards and customer expectations are consistently met. You'll drive continual improvement, manage service performance, resolve complex operational issues and provide clear communication to senior stakeholders while supporting and developing your team.
Key responsibilities:
- Lead & coordinate all Integrated Logistics Support (ILS) activities across the programme.
To succeed in this role, you'll bring experience managing complex IT service delivery within a defence, aerospace or similarly regulated environment. You'll have a strong understanding of Integrated Logistics Support principles, service management and stakeholder engagement, together with the leadership skills to coordinate multidisciplinary teams and deliver high-quality operational services.
Essential qualifications and experience:
- Demonstrable experience in Service Delivery Management.
- Experience leading Integrated Logistics Support (ILS) or logistics engineering activities.
- Strong knowledge of maintenance planning and through-life support.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
Come join our team—one of the largest IT and business consulting services firms in the world.
This description is the source posting as it read when we added it. We are not affiliated with CGI, so check their own site for the current details.
Where this offer sits in the market
SOC 2132 · UK · ONS ASHE 2025 · ~204k in sampleP25 £44kP75 £74k
£33kmedian £56kgoing rate £55k£97k
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Does this job guarantee visa sponsorship?
Not necessarily. CGI holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2132 going rate of £55,000. New-entrant and shortage discounts can lower it.