Service Engineer - Reactive

Reactive Field Service Engineer – South East

Experience working in FMCG warehouses on large machinery including conveyers and autoloaders or similar with an electrical bias required.

Must Have Mechanical And Electrical Experience & Qualifications.

At Caljan, we take pride in our engineers’ development. They are the front line of the company offering mechanical and electrical repairs to our customers FMCG warehouse machinery.

We are seeking qualified mechanical and electrical engineers to join our growing team. Our ideal candidate will be passionate about machinery and electronics, have an extensive understanding of health and safety including risk assessments and method statements, have an aptitude for mechanical and electrical repairs, have experience handling heavy machinery.

This is a home-based role, visiting customer sites.

About The Role

As a reactive engineer, you will travel to customer sites when their machinery has broken down. The machinery can be anything from a conveyor belt to an auto loader or anything you may find in a logistics warehouse. You will be supplied with a van and state of the art tools and equipment.

Working closely with our service support team, you will deliver excellence and be customer centric in your duties. You will have the opportunity to complete a logbook which enables you to move up the Caljan ladder.

For your service, we offer competitive salaries with allowances; meal subsistence; discounts on retailers, gym memberships, days out; money back on eyewear, eye appointments, doctor appointments and prescriptions; a flawless EAP; yearly salary reviews; company sick pay

You will take part in a 24/7 on call rota which contractually 1 week in 3. For most of our regions, we aim for one week in 4 but it can be more.

Salary upwards of £48,779 PA

Key Responsibilities

Excellence in Breakdown and Reactive Maintenance and Services

• Conduct routine breakdown and repairs and maintenance work, to Automated Material Handling Equipment and Systems across the Region within the UK sites.
• Service operational excellence in attending and fixing Breakdowns, Repairs and Standby maintenance support to ensure that customers, with or without contract, receive the agreed level of service and support contract and cover, according to the agreed KPIs and SLAs. as well as working to the agreed Company technical standards & Company Health and Safety standards (i.e. OEM Maintenance and Technical Standards, Risk assessments, Method statements.)
• Conduct “Gemba Walk” Inspections at Customer sites (Non-invasive proactive/preventive/predicative inspections - Thermal / Acoustic / Visual / Reports / Timings / Checks / Audits)
• Ensure that your level of training, competence and experience is in line with the appropriate job level, as defined in the FSE Career plan and Master Skills Matrix
• Dedicated to continuous professional development and learning; self-improvement and keeping up to date with industry specific developments and changes
• Improve all aspects of Customer satisfaction possible during the fulfilment of the duties, co-ordination and communication with the customer in support of their needs
• Identify other potential ways to improve service, increase sales and add value for the Customer
• Use Service and Maintenance processes, systems and tools as agreed to ensure all deliverables, and administration are produced and submitted in accordance with Company standards (i.e., Risk assessments, Method statements, Reporting, Site files, Drawing, Expenses, Time sheets, Holidays, Sickness etc.
• Support other areas of the business, as required on an ad hoc or temporary basis (i.e., holiday and sickness cover, site management support, installation support, latent defect investigation, training courses etc.)