Service Level Manager
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 1121 is an eligible occupation, but we classified this role with low confidence (45% match). If the code is right — and HEATHROW AIRPORT HOLDINGS LIMITED is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
As a Service Level Manager and play a pivotal role in ensuring exceptional service delivery across our operations. You’ll be part of a dynamic team that works closely with internal stakeholders and external partners to maintain and improve service standards that keep Heathrow running smoothly and passengers satisfied.
Your work will directly impact Heathrow’s operational efficiency and passenger experience, making Heathrow a global leader.
- Managing and monitoring service level agreements (SLAs) with multiple suppliers to ensure contractual obligations are met.
- Initially working in the Change and Problem Management team ensuring IT Changes are assessed and approved
- Analysing performance data to identify trends, risks, and opportunities for improvement.
- Collaborating with operational teams and suppliers to resolve service issues promptly and effectively.
- Leading regular service review meetings and producing clear, actionable reports.
- Driving initiatives to enhance service quality and customer satisfaction.
Ensuring compliance with regulatory requirements and Heathrow’s standards.
- Proven experience in service level management or supplier performance management in a complex environment.
- Strong analytical and stakeholder management skills.
Ability to influence and negotiate effectively.
Ideal Skills:
- Aviation/transport experience.
- Any previous Change Management experiences
- Familiarity with ITIL frameworks.
This description is the source posting as it read when we added it. We are not affiliated with HEATHROW AIRPORT HOLDINGS LIMITED, so check their own site for the current details.
Where this offer sits in the market
SOC 1121 · UK · ONS ASHE 2025 · ~406k in sampleSimilar sponsored roles
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About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. HEATHROW AIRPORT HOLDINGS LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1121 going rate of £55,000. New-entrant and shortage discounts can lower it.