Service Manager

Service Manager – Damp, Mould and Disrepair -Housing Repairs and Maintenance Service

Make a Difference Where It Matters Most

Sheffield City Council is committed to providing safe, healthy and well-maintained homes for our tenants. We are investing heavily in transforming our Housing Repairs and Maintenance Service and are looking for an exceptional leader to drive improvement in one of our highest-profile service areas.

We are seeking a Service Manager - Damp, Mould and Disrepair to lead the delivery of a responsive, resident-focused service that ensures our homes remain safe, compliant and fit for purpose.

Reporting directly to the Assistant Director of Repairs and Maintenance, this is a pivotal leadership role with responsibility for service delivery, performance management, regulatory compliance, customer experience and continuous improvement across damp, mould and disrepair services

THE ROLE

This role is responsible for leading and managing the Council's Damp, Mould and Disrepair Service, ensuring the effective investigation, diagnosis and resolution of housing condition issues that affect residents' health, safety and wellbeing.

You will be responsible for:

• Leading multidisciplinary teams delivering damp, mould and disrepair services across Sheffield's housing stock.
• Developing and implementing service strategies, policies and operational plans that improve outcomes for tenants and leaseholders.
• Ensuring compliance with statutory obligations, housing legislation, consumer standards and emerging regulatory requirements, including Awaab's Law.
• Managing service performance through effective use of data, insight, quality assurance and benchmarking.
• Leading the Council's response to complex disrepair cases, Ombudsman investigations, complaints, legal claims and elected member enquiries.
• Create a positive a culture focused on accountability, learning, resident satisfacton focus and continuous improvement

ABOUT YOU

You will be an experienced operational leader with a proven track record of delivering high-quality housing, repairs, maintenance or property-related services within a complex organisation.

You will be able to demonstrate:

Essential Experience

• Significant management experience within social housing, property maintenance, repairs, asset management, building surveying or a related field.
• Experience of leading operational teams and improving service performance in a demanding environment.
• Experience managing complex damp, mould, housing condition or disrepair-related services.
• Proven success in delivering service improvement, cultural change and performance turnaround.
• Experience of managing budgets, business planning and resource deployment.
• Experience handling high-profile complaints, legal claims and regulatory scrutiny.
• Experience of working with elected members, regulators and external stakeholders

Essential Qualifications

• Significant equivalent experience operating at a senior management level within housing repairs, maintenance, asset management, damp and mould, disrepair or property services.
• Degree, HND, HNC or equivalent professional qualification in building surveying and construction management,
• Awaab's Law, HHSRS knowledge, disrepair management experience and Housing Ombudsman
• Demonstrable experience managing complex damp, mould and disrepair services within a social housing, local authority or property environment.

Essential Knowledge

The successful candidate will demonstrate a strong understanding of:

• Awaab's Law and emerging regulatory requirements for social landlords.
• The Social Housing Regulation framework and Consumer Standards.
• Housing Health and Safety Rating System (HHSRS).
• Landlord obligations relating to housing condition and disrepair.
• Homes (Fitness for Human Habitation) Act 2018.
• Landlord and Tenant Act 1985.
• Complaint handling and Housing Ombudsman requirements.
• Building pathology, condensation, damp, mould and structural defect investigation principles.
• Health and safety legislation and risk management practices.

Desireable Qualifications and Professional Membership

• Specialist Damp and Mould qualifications, such as City & Guilds Damp and Mould Awareness, building pathology or housing condition diagnostics training.
• RICS/CIOB/CIH membership

Why Join Us?

This is an exciting opportunity to lead a service that has a direct impact on the lives of thousands of Sheffield residents.

You will play a central role in shaping the future of housing services, improving property standards, strengthening regulatory compliance and delivering better outcomes for our communities.

In return, we offer:

• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Flexible and hybrid working opportunities.
• Access to learning and development programmes.
• Health and wellbeing support.
• The opportunity to be part of an ambitious housing transformation programme.

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.