Service Manager (Ref: 21465)
Ministry of Justice UKLondon, England, United Kingdom
Added 21 Aug · still live
Not disclosed
Salary
Not disclosed by employer
£55,000
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 1121 is an eligible occupation, but we classified this role with low confidence (44% match). If the code is right — and Ministry of Justice UK is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber
Job Summary
This is a National Role
Job Description
HM Courts and Tribunals Service
Job Title: Service Manager
Grade: G7
Directorate: Development
Location: National
Contract Type: Permanent
Working Pattern: Full-time/ Flexible Working
This is a full-time position only due to the nature of the role.
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
About The Team
The Development Directorate is responsible for service strategy and development, operational policy, and modernisation of courts and tribunals. The Crime Team supports the business of the Criminal Courts. We are responsible for service management of existing services; the design of new digital services; maintenance of operational policies for the jurisdiction and providing operational support to court and business centre staff on these; the implementation of change arising from government policy, legislation, or judicial initiatives; and for improving performance. This is an opportunity to work in a high-performing close-knit team working in partnership with colleagues across HMCTS, the Ministry of Justice, the Judiciary, and other Government departments. The role provides excellent opportunities to work in a fast-paced change environment in an area of high ministerial priority.
About The Role
Job Summary
This is a National Role
Job Description
HM Courts and Tribunals Service
Job Title: Service Manager
Grade: G7
Directorate: Development
Location: National
Contract Type: Permanent
Working Pattern: Full-time/ Flexible Working
This is a full-time position only due to the nature of the role.
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
About The Team
The Development Directorate is responsible for service strategy and development, operational policy, and modernisation of courts and tribunals. The Crime Team supports the business of the Criminal Courts. We are responsible for service management of existing services; the design of new digital services; maintenance of operational policies for the jurisdiction and providing operational support to court and business centre staff on these; the implementation of change arising from government policy, legislation, or judicial initiatives; and for improving performance. This is an opportunity to work in a high-performing close-knit team working in partnership with colleagues across HMCTS, the Ministry of Justice, the Judiciary, and other Government departments. The role provides excellent opportunities to work in a fast-paced change environment in an area of high ministerial priority.
About The Role
You’ll be responsible for service management on all matters relating to the criminal court including the design and development of digital enabled, user-focussed processes that deliver operational results to court users and stakeholders. With your team, you’ll be responsible for ongoing continuous improvement of existing services along with reformed products and processes. You’ll drive progress in significant operational, multi-disciplinary, and complex policy areas. Influencing internal and external stakeholders reconciling differing priorities and representing the organisation on major issues will be key features of this role.
Based in the Criminal Courts Reform and Improvement team, the postholder will play a key strategic role in shaping and coordinating HMCTS input to the implementation of the Leveson Independent Review of the Criminal Courts (IRCC) and wider criminal justice system (CJS) efficiency reforms. The role will focus on the big-picture implications of reform, translating ministerial and senior leadership priorities into coherent delivery plans, identifying cross-system dependencies, risks and operational impacts, and working with MoJ, the judiciary, HMCTS operations and CJS partners to ensure proposals are practical, evidence-based and deliverable. The postholder will support senior leaders by bringing structure, challenge and strategic grip to a complex reform portfolio, ensuring decisions are informed by clear analysis of operational impact, resource implications, benefits, trade-offs and implementation readiness.
Your role as the Service Manager encompasses several key aspects (but not limited to):
Based in the Criminal Courts Reform and Improvement team, the postholder will play a key strategic role in shaping and coordinating HMCTS input to the implementation of the Leveson Independent Review of the Criminal Courts (IRCC) and wider criminal justice system (CJS) efficiency reforms. The role will focus on the big-picture implications of reform, translating ministerial and senior leadership priorities into coherent delivery plans, identifying cross-system dependencies, risks and operational impacts, and working with MoJ, the judiciary, HMCTS operations and CJS partners to ensure proposals are practical, evidence-based and deliverable. The postholder will support senior leaders by bringing structure, challenge and strategic grip to a complex reform portfolio, ensuring decisions are informed by clear analysis of operational impact, resource implications, benefits, trade-offs and implementation readiness.
Your role as the Service Manager encompasses several key aspects (but not limited to):
- Provide strategic leadership in the development and implementation of criminal court reform and improvement initiatives, including the Leveson Independent Review of the Criminal Courts (IRCC) recommendations and wider Criminal Justice System (CJS) efficiency reforms.
- Build effective relationships across HMCTS, the Judiciary, MoJ and wider CJS partners, influencing senior stakeholders and providing high-quality written and oral advice to senior leaders, boards and ministers.
- Demonstrable experience of leading complex strategic change or reform programmes, translating policy or organisational priorities into deliverable outcomes.
- Proven ability to operate strategically, understanding the wider organisational and system impacts of change and using evidence to inform decision-making.
- Strong stakeholder engagement and influencing skills, with experience of building effective relationships across organisational boundaries and securing buy-in from senior leaders and partners.
- Experience designing or improving services, processes or operating models, ensuring solutions are user-focused, operationally viable and deliverable.
- Experience managing complex risks, dependencies and competing priorities within high-profile programmes or portfolios.
- Knowledge of the criminal courts, criminal justice system, or wider justice landscape.
- Experience in service design methodologies, user-centred design, operating model design, or business architecture.
- Experience working on legislative, policy or justice reform programmes.
- Experience working with ministers, judicial stakeholders, or senior government leaders.
- Knowledge of public sector governance and decision-making processes.
To apply for this position, you must submit the following as part of your application:
- An anonymised CV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
- A Statement of Suitability- 750 words which should give us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR
Please access the following link for guidance on how to apply - Application Guidance
Stage 2 - Interviews:
Successful candidates who passed the sift will be invited to interview via Microsoft Teams. At interview stage, you will be assessed against the following Strengths and Behaviours.
Details can be found under the interview stage assessment section on the advert.
Behaviours
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
For further guidance on the interview process please click here
Important information
Salary details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Travel Requirements
There will be a requirement to travel to any HMCTS site in line with business needs.
Proud to Serve. Proud to keep justice going.
HM Courts and Tribunals Service
Job Title: Service Manager
Grade: G7
Directorate: Development
Location: National
Contract Type: Permanent
Working Pattern: Full-time/ Flexible Working
This is a full-time position only due to the nature of the role.
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Travel Requirements
Behaviours
- Changing and improving
- Communicating and influencing
- Delivering at Pace
- Seeing the Big Picture
Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.
For further guidance on the interview process please click here
Important information
Salary details
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
Travel Requirements
There will be a requirement to travel to any HMCTS site in line with business needs.
Proud to Serve. Proud to keep justice going.
HM Courts and Tribunals Service
Job Title: Service Manager
Grade: G7
Directorate: Development
Location: National
Contract Type: Permanent
Working Pattern: Full-time/ Flexible Working
This is a full-time position only due to the nature of the role.
Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability).
Introduction
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.
Travel Requirements
There will be a requirement to travel to any HMCTS site in line with business needs.
Proud to Serve. Proud to keep justice going.
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
Proud to Serve. Proud to keep justice going.
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Communicating and Influencing
- Delivering at Pace
- Seeing the Big Picture
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/21465?entityId=21465
This description is the source posting as it read when we added it. We are not affiliated with Ministry of Justice UK, so check their own site for the current details.
Where this offer sits in the market
SOC 1121 · UK · ONS ASHE 2025 · ~406k in sampleP25 £43kP75 £85k
£31kmedian £59kgoing rate £55k£122k
Similar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Ministry of Justice UKAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Ministry of Justice UK holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1121 going rate of £55,000. New-entrant and shortage discounts can lower it.