Service Support Assistant

Service Support Assistant Location: Sheffield, S9 4LR Hours: 35 per week (Mon-Fri 9-5) Contract Type: Permanent Salary: £24,878 per annum based on 35 hours per week Unfortunately we are unable to offer sponsorship for this role   Are you enthusiastic, compassionate, people-focussed and would love to play a vital role in helping people to maintain their independence? Do you have experience of providing a high level of customer service? As a Service Support Assistant, you will be the first point of contact for the newly formed service within our Mobility Aids team, providing operational and administrative support. Our service offer loans of wheelchairs and other mobility items, as well as training on how to use them properly. We give people the competence to continue living independently. We can also ease people's transition to living at home again following a hospital stay.
What does a day in the life of a Service Support Assistant involve?

• Providing clerical and operational support. This may include dealing with face to face queries, calls & bookings, processing invoices, and working across different systems.
• Working alongside our existing volunteers and staff, providing outstanding customer service when interacting with service users in person, on the phone, and online.
• Ensuring that the delivery service, stock control and other administrative systems meet the needs of the service and maintain smooth and efficient operations. 

What does it take to be a successful Service Support Assistant?

• Excellent administration and customer service skills and are at ease handling financial transactions.
• Confidence using IT software and databases, particularly online stock management systems and generally having sound working knowledge of Microsoft 365.

Call handling experience, preferably in a contact centre, for dealing with queries from customers, hospitals and referring agencies in a positive and professional manner.

Great organisational skills and you can prioritise tasks and manage your workload in a busy environment with minimum supervision.

The work you will do will be crucial to the organisation and vital to the lives of those we help. Are you compassionate, caring and inclusive? Then apply now! The closing date for your application is Tuesday 11th August 2026. 

What will you get in return for your dedication and expertise?

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We try to accommodate your preferred work style.
• Learning & Development: Wide range of career  / Learning opportunities.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to be a Disability Confident and Carers Confident employer.
We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders