ServiceNow HAM Consultant

Role description:

Need ServiceNow HAM Consultant who designs, implements, and optimizes enterprise hardware asset lifecycles, inventory tracking, and data integrity workflows on the ServiceNow platform

Key responsibilities:

• Implementation & Configuration: Lead end-to-end deployments of ServiceNow HAM Pro, managing hardware lifecycles from procurement and receiving to retirement and disposal.
• CMDB & Discovery Integration: Align HAM data with the Configuration Management Database (CMDB), Service Graph Connectors, and ITOM Discovery to reconcile physical assets with configuration items.]
• Process Automation: Configure advanced HAM features like hardware asset dashboards, normalization data, lifecycle rules, and automated workflows using Flow Designer or JavaScript.]
• Stakeholder Workshops: Lead client-facing sessions to define asset strategies, inventory governance, and reporting KPIs.
• Data Migration & Quality: Cleanse, map, and migrate legacy asset data into ServiceNow while maintaining strict data governance frameworks

Key skills/knowledge/experience:

• Core Expertise: Hands-on configuration and deployment experience with ServiceNow ITAM/HAM Pro modules.
• Platform Knowledge: Solid understanding of CMDB, CSDM (Common Services Data Model), ITOM Discovery, and ITSM integrations.
• Technical Skills: Proficiency in ServiceNow scripting and architecture (JavaScript, Glide, REST/SOAP APIs, Flow Designer).
• Experience Level: Typically 3 to 8+ years of total IT experience, including multiple full-lifecycle ServiceNow ITAM/HAM implementations

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist – Hardware Asset Management certification (CIS-HAM)
• ITIL 4 Foundation CertificationExperience within Financial Services, Banking, or Building Societies.

erson specification: I.e., negotiating, client facing, communication, assertive, team leading/team member skills, supportive.

• Strong stakeholder management
• Ability to explain complex technical concepts to non‑technical audiences
• Leadership, mentoring, and decision‑making skills