Sr. Associate, Studio Experience

Peloton’s purpose is to empower our members to live fit, strong, long, and happy lives. We do this by bringing integrated fitness + wellness experiences to our members anywhere, anytime. Peloton has the world’s most supportive community, best in class hardware + software + human coaching (our instructors). 

As a Senior Associate focusing on the Studio Experience, you'll be at the heart of our live studio. You'll work on the front lines to deliver a world-class experience for our members and guests, acting as the ultimate brand ambassador and a key driver of the high-energy studio environment. We're looking for someone who is passionate about creating magical moments and building a vibrant community, all while ensuring the studio runs smoothly.

• Member Experience & Hospitality: You'll be the go-to person for all members and guests, providing exceptional service from the moment they arrive. You'll manage class bookings, assist with account questions, and lead check-ins. You will also organize and host group bookings and provide behind-the-scenes tours for VIPs and other key guests. Your role is crucial in creating "surprise and delight" moments, celebrating milestones and making every visit unforgettable.
• Operational & Administrative Support: You'll ensure the studio's daily operations are seamless. This includes managing our reservation system, coordinating with the production team on class changes, and handling general administrative tasks like logs and trackers. You'll also support various studio activations and special events to keep the energy high.
• Brand & Community Expertise: You'll be an expert on all things Peloton, from brand history to product knowledge and upcoming promotions. You'll act as a problem-solver, consistently looking for creative ways to improve the member experience and sharing your ideas with leadership.

• Experience in a customer service or hospitality role, with a bonus for experience in health, fitness or guest services. 
• An outgoing, friendly, reliable and professional demeanor with excellent communication skills, both in person and in writing.
• The ability to thrive in a fast-paced environment and handle multiple tasks with a "can-do" attitude.
• The ability to work independently, taking initiative without constant direction.
• Flexibility to work a variety of shifts, including early mornings, late evenings, holidays – weekend availability in line with the business need.

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool. 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address. 

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.